Jobs at erpSOFTapp

Overview

• Are you a logical thinker willing to explore various industries, markets, sectors and countries with emerging economies?
• Are you ambitious and want to be core to the growth of erpSOFTapp.
• We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operational aspects of ourfirm.
• The ideal candidate will be responsible for optimising day-to-day operations, enhancing processes, and enabling the seamless delivery of services to our people and clients.
• The Senior Operations Manager will collaborate with various teams within the organisation to drive efficiency, improve productivity, and contribute to the overall growth and success of the company.

Job Summary

• Monitoring and tracking KPI’s for operational excellence across all departmental reports
• Reviewing workloads and manpower to ensure targets are met.
• Supporting the CEO or executive team’s vision and process ideals.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.
• Managing and delivering on major company initiatives
• Bring alive the CEO’s vision.

Specific Duties & Responsibilities
Operational Excellence:

• Streamline and optimise internal processes to improve efficiency and productivity. Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery.
• Implement process enhancements and automation to drive operational efficiency and reduce manual effort.
• Provide leadership, guidance, and mentorship to the wider operations team (5 direct reports).
• Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business' future plans

Information Security and Compliance:

• Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information.
• Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits.
• Stay updated on industry best practices and regulations related to information security and ensure the organisation's compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec.
• Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions.
• Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations.

Resource Management:

• Oversee the efficient allocation and management of our people to meet project requirements and deadlines.
• Monitor resource utilisation and implement strategies to optimise resource allocation, ensuring maximum productivity and cost-effectiveness.
• Collaborate with the relevant teams to optimise workforce planning and support future client demand.

Client Relationship Management:

• Collaborate with client-facing teams to understand client needs and expectations.
• Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations.
• Address client concerns promptly and effectively, striving for high client satisfaction.

Facilities Management:

• Oversee facilities and office space management, ensuring a safe and conducive working environment for employees.
• Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards. Identify potential risks in operations, information security, resourcing and facilities management.
• Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects.
• Work closely with the finance department to manage operational spend and financial forecasts.
• Identify cost-saving opportunities and implement strategies to optimise operational expenditures.

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Attributes

• Are you a logical thinker willing to explore various industries markets, and sectors with emerging economies? Do you enjoy interacting with people?

Requirements

• Must be well spoken and have good and proper command of English
• Must be smart and keen to take on new challenges and learn new things
• Computer literacy is a must
• Must be able to work with minimum supervision once tasks are clearly defined
• Should be able to work with little or no supervision.

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Key Responsibilities

• Identify and generate new business opportunities through cold calling, networking, referrals, and digital outreach.
• Present and demonstrate ERPSoftApp solutions to prospective clients.
• Understand customer business needs and recommend suitable ERP modules and services.
• Prepare and deliver sales proposals, quotations, and presentations.
• Manage the complete sales cycle from lead generation to contract closure.
• Build and maintain long-term relationships with clients and stakeholders.
• Coordinate with technical and implementation teams to ensure smooth onboarding.
• Achieve monthly and quarterly sales targets.
• Maintain accurate sales records and pipeline reports in CRM systems.
• Stay updated on ERP industry trends, competitor offerings, and market developments.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or related field.
• 2–5 years of experience in software sales, ERP sales, SaaS sales, or B2B sales.
• Strong understanding of ERP systems and business processes.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to meet and exceed sales targets.
• Experience using CRM software and sales tracking tools.
• Self-motivated, proactive, and customer-focused.