NOC Helpdesk Support Technician at Adexen

Our Client is a leader in the provisioning of Satellite Hardware and Solutions on the African Continent. They also provide the most comprehensive selection of products and services fast and efficiently to maximize both partners and customers’ profitability

Job description

• Troubleshooting skills (1st and 2nd line support) finding issues and resolving on networks and equipment.
• Must be able to manage multiple clients (Updates, feedback and service delivery)
• Records required customer and problem information in Helpdesk system and attend to issue
• Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
• Will be required to work overtime on support cases if required.
• Will be required to make decisions on the spot on certain circumstances
• Suggest solutions effectively to resolve the clients problem

Requirements

• Good educational background
• Basic Technical background (IP and troubleshooting skills)
• Good Client facing and internal communications skills
• Good written and verbal communications skills.
• Good working knowledge –Microsoft Office
• Valid driver’s license
• Must be able to learn and support new and quickly-changing technologies.
• Detail orientated
• Dedicated to client satisfaction
• Good decision making skills
• High energy level.