Business Support Consultant at AGL Consulting Ltd

Job Purpose:  Working in a team environment, the Functional Consultant is responsible for implementing/Setting up of the system, Functional Training, engaging, and assisting customers in understanding and managing of different AGL’s Solutions. Implements application system requirements by defining and analyzing system problems; designing and testing standards and solutions. Solves organizational information problems and requirements by analyzing requirements; designing application programs; recommending system controls and protocols.

The Functional Support Consultant is also responsible for keeping the entire Team aware of technology changes and best practices for different solutions. 

Functional Support Consultant Job Duties:

• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications; coordinating production with programmers.
• Validates results by testing programs.
• Ensures operation by training client personnel; providing support.
• Provides reference by writing documentation.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed

He/She must have sound knowledge of Accounting, Tax management, Implementation of ERP Products, and Project management. The Business Support Consultant must be able to make presentation on the products (Software-ERP). 

The candidate will be a B.Sc. First Class, Second Class or HND (Upper Credit) graduate with at least 4 -5 years cognate experience acquired in verifiable organizations.  ACCA, CPA, ACA or related professional qualification will be an added advantage. He/She must have related experience on Hardware and ERP solutions (Sage ERP X3, SAP, Oracle Financials, Sage Evolution, SAP, Sage Accpac-ERP 300, CRM or Microsoft Dynamics).