Account Management Lead at Gbovo Finance

Role Description

This is a full-time, hybrid position located in Lagos, Nigeria 

Recovery Strategy

Design and drive the end-to-end recovery and collections strategy, setting performance targets and ensuring alignment with business objectives.

Team leadership

Build, manage, and develop a high-performing account management team — setting clear expectations, coaching for growth, and holding the team accountable.

Client ownership

Own the relationship framework for recovery accounts — ensuring professional, ethical, and commercially sound engagement at every touchpoint.

Operational excellence

Define and maintain process standards for account resolution, escalation, and closure — ensuring compliance with regulatory and internal policy requirements.

Performance intelligence

Own the data. Build reporting frameworks that give the business clear visibility on recovery rates, team performance, and portfolio health.

Senior stakeholder engagement

Present recovery performance and strategic recommendations to senior leadership — translating operational data into business-level insight.