2022 Graduate Technology & Innovation Nigeria at Standard Chartered Bank

Ref. No: 2100035886
Employee Status: Permanent
Job: Business Support and Management

Overview

• Standard Chartered Technology & Innovation (T&I) function is responsible for systems development and technology infrastructure which underpin the Bank’s client services and defines and implements the Bank’s digital and innovation agenda. 
• We are a team of talented, diverse technologists who champion change, excellence, and stewardship. With our platform estate that includes mobile solutions on a varied tech stack, Standard Chartered offers the best learning opportunities for any dynamic self-starter.
• We follow agile methodology and you will actively participate in all aspects of solution engineering & engage with business stakeholders as applicable.
• Together with a group of highly driven technologists, you will get to collaborate and work on solutions that provide the best digital experiences and continually enhance existing offerings. Innovation is a big part of our execution agenda as we strive for excellence.
• If you are a curious technologist and tackling challenges excites you, then a role in Standard Chartered Technology is the right fit for you.
• We understand that a graduate programme isn’t for everyone, so we have opportunities to move straight into a full-time job. In T&I, we offer Straight to Desk positions for those who know that they want to kick start their careers in Technology.

Responsibilities
Stakeholder obligations:

• Handle escalations from stakeholders and pursue with relevant teams for resolutions, including Application fixes.
• Assist with investigations and retrieval of historic statements / data,
• Business consultations and client meetings on specific requirements involving technology or discussing new product ideas.
• Manage service levels with business and Ops units for critical services.
• Conduct periodic service review meetings with different Global IT teams including Information Technology Services Centre, Product Systems Support, and other IT domains.
• Attend Business and Ops team meetings and progress on action points, requirements identified in these meetings.
• Participate in resolutions of high severity incidents and ensure issues are resolved promptly to mitigate adverse impacts.
• Participate in Business and Ops process simplification.
• Provide first line support to in country users.
• Dispute management between end users and IT teams.
• Engage with Technology Service Manager/Product Systems Support/Information Technology Services Centre) and other IT streams to better manage incidents and escalate to appropriate levels for faster resolution.
• Provide advice and suggest action points to address issues and to provide solutions to Business and Ops teams.
• Keep Business updated on the scheduled / unscheduled service down times.

Stability and Change management:

• Pursue with application / network / infrastructure teams to address instability.
• Attempt first level analysis on problems reported and continue enhancing knowledge of systems and interfaces.
• Co-ordinate and arrange for getting in users for User Acceptance Test and User Verification Test for some of the system releases.
• Attend walk through of key Banking Application releases.
• Pursue on completion of Root Cause Analysis for critical and High incidents.
• Review and approve critical system changes and enhancements to make sure they are implemented with no risks to stability of production systems.
• Review and approve Service Request Management  raised by business and approve / progress them with appropriate teams.
• Participate massively in Core Banking quarterly releases, including review of Business Requirement Document, Functional Specification Documents, User Acceptance Test, User Verification Test and production implementation.

Project support:

• Participate in Project Steering Committees / Project Working Groups of major projects and make sure transition process to production gets managed and coordinated for seamless transition.
• Support new products and services initiated by Business. Provide suggestions and ideas to achieve project objectives.
• Review Business requirements / Business Requirement Documents to make sure they are sound and can be progressed.
• Coordinate with local Country Systems Support for in country projects including testing and user engagement.
• Provide technical guidance and directions to approved projects.

General:

• Attend vendor / third party meetings including government departments to assist in implementing local projects and initiatives.

Technology Risk Management:

• Guide and help Business to implement solutions for identified risks due to manual processes/ obsolescence.
• Review new risks identified by Business and Ops teams and provide suggestions / coordination to mitigate these risks.
• Proactive identification and reporting of risks and concerns.
• Review Business Operational Risk Framework minutes and identify T&I related actions. Pursue with support teams to address these risks.  
• Provide Updates on open T&I items to risk forums.
• Assist in reviewing and providing responses to Audit finding as and when required.

Key Stakeholders
Internal:

• Business Heads and their teams
• COO and Operations teams
• Country Ops Risk managers
• Functional heads for Legal, Compliance, HR, FCC, Finance and others.
• PSS, Business Solutions, Development, Global Business Service, Country Systems Support and T&I domains.

External:

• Local Regulators
• Government departments
• Vendors.