Customer Experience Executive at IpNX Nigeria Limited

Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

• To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
  

Expected Key Results

• Customer Experience Management
• Customer Experience Training & Quality Assurance
• Reporting
• Other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Work Experience:

• Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
• Strong working knowledge of survey & analytical tools.

Other Requirements:

• Customer Obssessed
• Data analytics
• Excellent communication skills
• Ability to optimize work processes
• Self-Development
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Drives Vision & Purpose
• Can Multi-task