Hotel Manager at Swiss International Hospitality Commons

The Hotel Manager is responsible for the day-to-day management of the hotel and its staff. He has commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping.

While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver Swiss International standards of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Responsibilities:

•     Planning and organizing accommodation, and other hotel services;
•     Promoting and marketing the business;
•     Managing budgets and financial plans as well as controlling expenditure;
•     Maintaining statistical and financial records;
•     Setting and achieving sales and profit targets;
•     Analyzing sales figures and devising marketing and revenue management strategies;
•     Recruiting, training and monitoring staff;
•     Planning work schedules for individuals and teams;
•     Meeting and greeting customers;
•     Dealing with customer complaints and comments;
•     Addressing problems and troubleshooting;
•     Ensuring events and conferences run smoothly;
•     Supervising maintenance, supplies, renovations and furnishings;
•     Dealing with contractors and suppliers;
•     Ensuring security is effective and hygiene standards are met
•     Carrying out inspections of property and services;
•     Ensuring compliance with licensing laws, health and safety and other statutory regulations

Desired Skills and Experience

•     Minimum of 10 years experience as Hotel Manager or department head
•     Followed a recognized education and graduated with Bachelors level (International Hotel school is an advantage)
•     Inspirational talents and the power to educate and motivate
•     Full knowledge of the Uniform System of Accounts of the Lodging Industry
•     Outgoing candidate, face of the hotel and Swiss International in the location
•     Africa experience is an advantage but not a requirement