Customer Service Officer at LeadHire Limited

Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
• Reconcile accounts at the close of business.
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Close out or open call records
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media
• Other assigned duties.

Requirements

• Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
• An excellent communicator.
• Computer Proficiency.
• A cheerful personality.
• Female Preferred for this position.