Job Recruitment in an Electricity Distribution Company (13 Positions) via WealthStream Consulting

Job Description

•     The Head Customer Care and Relationship is responsible for the planning, successful execution and follow up for a diverse range of customer retention campaigns to ensure that the needs of customers are constantly satisfied.
•     He is responsible for developing an excellent customer service program and promoting the idea throughout the organization.

Job Requirements

•     Degree in Customer Relations Management, Marketing, Humanities & Social Sciences. Advanced degrees and professional qualifications are optional but may accord advantage.
•     Minimum of 10 years post qualification experience, at least 5 of which should be at management level in Customer Relations function.
•     Strong management, negotiation, communication and interpersonal relations skills.