Business Travel Managers at MyJobMag Limited

Job Details

The Business Travel Managers will function in the following departments:

• Corporate Travel Management
• Retail Travel Management
• E-Commerce Travel Management
• Tourism, Hotels and Holidays Management

Specific day-to-day Job Functions:

• Making calls and engaging with existing and prospective customers to discover travel needs and provide the required travel services;
• Participating actively in the promotion and marketing of existing and new travel products and services to existing and prospective customers;
• To broadcast information to existing and prospective customers on travel deals, promos, offers, attractive packages, subsidized destinations and tourist incentives as a means of promoting sales and customer engagement;
• Sourcing highly discounted and subsidized travel products and services from suppliers and key stakeholders to meet consumer needs, timelines and service levels for repeat and sustained patronage;
• Collating, analyzing and resolving customer complaints within impressive turnaround time and ensuring that feedback and lessons learnt from customer complaints are resolved to avoid recurrence;
• Managing all customer service channels in such manners as to optimize engagement, improve quality of service and deliver an deeply satisfying customer experience;
• Managing budgets, optimizing resources and maintaining statistical/financial records both to internal and external and external stakeholders;
• Providing periodic reports to customers on travel history, travel budgets and costs, travel management etc;
• Participating in familiarization visits to new destinations in order to gain information on issues and amenities of interest to costumers;
• Liaising with travel partners, including airlines, hotels, tours and other travel service providers to manage bookings and schedules, often in advance and prior to expiry of existing arrangements;
• Ensuring that there is zero service disruption or difficulty in any process, whether internally or externally. In this regard, to ensure all internal and external counter party obligations are fulfilled within the agreed timelines and service levels in order to maintain service uptime and deliver to customers with accuracy, efficiency and consistency;
• Overseeing the smooth, efficient running of the business as it relates to your department or division. In this regard, to frequently review activities within your team, engage with relevant stakeholders and proactively resolve known and anticipated operational risks;
• Meet regularly with team members to review sales and business development activities and set out a plan for improvements and strategic approach to fulfill agreed goals and targets;
• Engage with company directors and senior executives on strategy, competition, macroeconomic issues impacting travel and tourism and agreeing action plans for improving operations and delivering strategic goals;
• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training for members of your team;
• Propose, manage and review sales and performance incentives, bonus schemes, long term service benefits, share schemes etc;

Basic Requirement:

• MUST reside in Lagos
• Possess a bachelor degree.
• Minimum of three years managerial experience in a travel and tourism company;
• Excellent networking and negotiation skill with an in-depth ability to convert leads to deals
• Candidate must have extensive experience in travel bookings, reservations, itinerary management, change management etc
• Ability to develop domestic and international packages by researching attractions in new and known destinations, suggesting interesting travel routes or places of interest;
• Ability to design flexible tour packages to meet the needs of different customers;
• Ability to explore and identify new business opportunities in a competitive and rapidly changing industry;

Salary: Very Competitive