Fresh Vacancies at Ascentech Services Limited

Responsibilities

• Ensure a clean/tidy, conducive and safe work environment for customers and staff at all times.
• Ensure that all marketing material (fliers, products and service price list, souvenirs etc.) are available for clients.
• Organize customers in queue in other to reduce waiting time as much as possible.
• Welcome customers, communicating courteously with customers by telephone, email, and face to face
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients
• Determine and respond to customers enquiries in a professional manner by directing them to the respective workstation or unit where their needs would be served
• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution
• Organize, Sort and distribute incoming mail without delays
• Act as a direct supervisor to Office Assistants to ensure an effective and efficient discharge their duties at all times
• Ensure that the branch telecommunication lines are adequately topped-up with airtime
• Be security conscious and pay attention to people coming and going through the reception doors and report any suspicious activity to the General Manager or Internal Control
• Manage ad-hoc tasks as assigned by the General Manager or Branch Head
• Performance Standards / Results expected to achieve
• Conducive and tidy banking hall at all times
• Sound knowledge of the bank’s products and services
• Highest standards of customer service at all times
• Excellent interpersonal and communication skills and a good sense of priorities

Requirements

• BSC/HND degree
• Minimum of 5 years’ experience in similar role in a Micro finance institution
• Must reside on the Island

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Responsibilities

• Provide support to the Audit Manager in collation of audit requirements as specified from time to time.
• Evaluate the various procedures and processes that entail weekly, monthly, quarterly and annual audit in the organization.
• Ensure proper audit controls and compliance at all levels and departments in the organization.
• Inspect for accuracy of policy procedures being followed in various departments.
• Point out loopholes in the policies and procedures and bring it to the notice of the senior auditor within the least possible time frame allotted.
• Maintain the database of all the internal and external auditors including the various reports that need to be submitted to each auditor on a regular basis.
• Develop and submit audit budget under the guidance of the senior auditor and implement the same on approval of the board of directors of the organization.
• Ensure compliance of all the audit procedures and policies followed by the organization according to the category specified by the state audit department.
• Keep track of the annual tax audit and collate information into other audit procedures without fail.
• Verify various financial statements such as balance sheet, income statement, assets and liabilities statement and equity statement on a quarterly basis and submit report to senior auditor.
• Ensure compliance of fraud control policy available in the organization apart from providing suggestions for improving the same periodically.

Requirements

• Graduate degree in Accounting
• More than 5 years experience in a financial sector.