Front Desk Personnel at Ascentech Services Limited

Responsibilities

• Ensure a clean/tidy, conducive and safe work environment for customers and staff at all times.
• Ensure that all marketing material (fliers, products and service price list, souvenirs etc.) are available for clients.
• Organize customers in queue in other to reduce waiting time as much as possible.
• Welcome customers, communicating courteously with customers by telephone, email, and face to face
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients
• Determine and respond to customers enquiries in a professional manner by directing them to the respective workstation or unit where their needs would be served
• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution
• Organize, Sort and distribute incoming mail without delays
• Act as a direct supervisor to Office Assistants to ensure an effective and efficient discharge their duties at all times
• Ensure that the branch telecommunication lines are adequately topped-up with airtime
• Be security conscious and pay attention to people coming and going through the reception doors and report any suspicious activity to the General Manager or Internal Control
• Manage ad-hoc tasks as assigned by the General Manager or Branch Head
• Performance Standards / Results expected to achieve
• Conducive and tidy banking hall at all times
• Sound knowledge of the bank’s products and services
• Highest standards of customer service at all times
• Excellent interpersonal and communication skills and a good sense of priorities

Requirements

• BSC/HND degree
• Minimum of 5 years’ experience in similar role in a Micro finance institution
• Must reside on the Island