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  • Posted: Jun 28, 2017
    Deadline: Jul 6, 2017
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    VAS Planning Engineer, Supplementary Solutions

    Division: Information Systems

    Core Purpose of the Job

    • To assist in the design, planning and optimization of MTNN’s VAS platforms, so as to achieve a cost effective and optimal VAS network design, and a timely deployment of quality products and services in line with the business strategic objectives.

    Job Summary

    • Enterprise Financial Health - translating revenue growth formula & objectives into results.
    • New business growth from data access, ICT & Digital to sustain and complement traditional revenues.
    • Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
    • Value created by increase in customer base and product sales for products and services.
    • New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit close-out etc.
    • Impact include positive companywide engagement indices.
    • Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of contributions during stakeholder workshops etc.
    • Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning
    • Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice.

    Education

    • First degree in any related discipline

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
    • Experience working in a medium organization

    Training:

    • GSM System Overview
    • GPRS network Overview
    • Mobile intelligent network (MIN) overview
    • Charging systems overview
    • GSM statistics handling
    • Signaling and communication network
    • VAS node dimensioning
    • Network monitoring application training
    • Project management course
    • MS office applications

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

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    Analyst, Business Intelligence

    Location: Nationwide
    Division: Enterprise Business Unit

    Core Purpose of the Job

    • To produce analysis in support of EBU business intelligence strategy including requirements generation for new data/information needs of operating verticals from internally generated data.

    Job Summary

    • Create dashboards for management giving complete view of revenue impact and customer loyalty and churners.
    • Develop and automate EBU business reports (standard reports / dashboards); derive business intelligence / insights from internal sources
    • Propose process efficiencies for data analysis, content, consistency, intelligence to maximize display and data quality assurance.
    • Perform variance analysis on projects within EBU
    • Produce analysis and business intelligence to EBU by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture of cube/report design, creation etc.)
    • Provide management with fact-based, business-oriented actionable insights to facilitate informed decision making.
    • Validation and control of revenue reports.
    • Support Customer Lifecycle Management (CLM) for micro campaign opportunity tapping.
    • Assist and advise stakeholders in making informed and effective business decision.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Conditions:

    • Normal MTNN working conditions.
    • May be required to work extended hours

    Education

    • Bachelor's degree in numerates discipline (preferably Business / Information systems management or related field and appropriate relevant professional experience)
    • Telecoms experience a must
    • Enterprise Business experience will be an added advantage

    Experience:

    • Minimum 3 years working experience which includes;
      • 2 years’ experience in the area of data science / analytics business systems / business intelligence etc.
      • A year within Telco environment
      • Proven experience in business Intelligence tools (Oracle, SAS, Business Objects / DB2 etc.)
      • Experience in data warehousing and knowledge of PL/SQL within telecoms industry is desirable

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    Internet Edge Performance Engineer

    Division: Network Group

    Core Purpose of the Job

    • To measure the network indicators and provide NWG with data/information.
    • To evaluate trends in network performance and recommend solutions to optimize network performance
    • To improve network performance through regular network audit and trend/KPI analysis.

    Job Summary

    • Ensure value is created by maximizing asset monetization.
    • Ensure return on investment for assets.
    • Monitor and ensure degradations on the internet edge and Firewall network are picked within SLA and escalated to the respective Managed Services Vendors, Partners and internal teams for fix.
    • Drive and ensure resolution of escalated issues within SLA.
    • Ensure full network performance visibility of the Internet edge and firewall network
    • Evaluate the impact of changes/parameter optimization on the internet edge and Firewall network.
    • Generate Internet edge and Firewall network statistical analysis and reports.
    • Provide network and business insights on the internet edge and firewall network performance
    • Analyze Internet Edge Router, Firewalls and service KPIs and measurements that reflect customer experience
    • Monitor and evaluate the performance of the multi-vendor Firewall network to assure customers’ satisfaction
    • Ensure value is continuously provided during stakeholder workshops, meetings and cross-functional team engagement etc.
    • Actively participate in Change Management reviews
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Education

    • Bachelor’s degree in a field of Engineering, preferably electrical/electronics, computer engineering or Computer science

    Experience:

    • Minimum of 3 to 4 years’ hand - on experience in Internet Edge:
      • Routing & switching; advance Internet gateway and Firewall planning/operation/optimization or performance management.
      • Experience in Packet Switch Core (EPG/MME/AAA/DNS/Cache Nodes) planning/operation/optimization.
      • Experience working with in a cross functional team environment preferably in a telecoms environment.
      • Sound knowledge of IP protocols and other routing technologies; including hands-on experience managing vendor equipment of key vendors - CISCO, Juniper and Huawei.
      • Experience in reporting (power-point), data processing using excel and data mining.

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

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    Enterprise Architect, VAS/IN

    Division: Information Systems

    Core Purpose of the Job

    • Lead the architectural vision for VAS/IN architecture across the value chain and ensure alignment with MTN group standardization framework covering OSS and BSS (Enterprise application integration), Applications and Infrastructure across the value chain.

    Job Summary

    • Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes.
    • Assist IS and Business Units in planning and developing technology budgets for the upcoming financial years and develop detailed plans in support of approved ICT deployments.
    • Evaluate developments in architecture in the local and international business environment and recommend value adding improvements to MTNN’s VAS architecture roadmap.
    • Track Benefits realization, investments value ratio metrics.
    • Lead the improvement in the utilization of current Enterprise VAS "Portfolio" Capabilities.
    • Lead the coordination of the evolving of existing VAS platforms to support Enterprise strategy and avoid platform duplication and ensure optimal asset utilization (hence, avoid asset wastage.)
    • Provide strategic context for system evolution, in response to the constantly changing business environment.
    • Create & foster an environment where IT efficiency is balanced against business need, as it governs new VAS product introduction into existing business IT systems.
    • Determine overall modeling standards, guidelines, best practices modeling techniques(TOGAF 9) & approaches VAS/IN architecture
    • Define value chain, and enterprise capabilities as it relates to VAS/IN platforms/applications & services
    • Define continuous improvement strategy – VAS architecture roadmap to improve utilization without increasing capability and technical capacity
    • Ensure architectural validity (completeness) and compliance with MTN Group Enterprise Architecture Framework and Principles
    • Define and sets Performance Measures - dashboard to measure capability and outcome performance
    • Develop and document appropriate architecture documents, reports etc. per functional areas
    • Define VAS/IN applications architecture and design
    • Design scalable applications architecture based on trend analysis of current usage and forecast and benchmark application capabilities based on projected growth
    • Design the architectural landscape to accomplish cross system objectives and advantageous trade-offs across the ecosystem.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Agree UAT criteria with the end customer and ensure all change requests are properly documented and signed off.
    • Collaborates with the other Architects and SMEs to ensure changes are properly coordinated
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Education

    • First Degree in Computer Science, Engineering, or its equivalent.
    • Post graduate degree in related IT, Engineering will be an advantage

    Experience:
    Minimum of 6 years work experience including:

    • 4 years’ Enterprise Architecture (Business, Applications, VAS/IN) experience
    • 4 years’ experience integrating applications and technology in a complex environment.
    • Knowledge of EA frameworks, NGOSS
    • Practicable  Telco 2.0 experience
    • Minimum of 3 years’ experience in Service Delivery Platforms, VAS/IN implementation & solution delivery
    • In-depth experience in Architecture governance and standards, Business Capability & Value Chain Analysis and Application Portfolio Management (APM).
    • Good working knowledge of NPV, IRR, ROI, TCO

    Training:

    • TOGAF certified
    • eTOM

    Job Conditions

    • Normal MTNN working conditions
    • May be required to work extended hours

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    Segment Manager

    Division: CEO’s/Mobile Financial Services

    Core Purpose of the Job

    • To create sustainable, profitable, market volume and value growth for the Youth, Mass & Corporate segments of the Financial services Market.
    • To assist and support the Senior Customer & Channels Manager in the development and implementation of strategies for each of the segments, to achieve agreed business objectives

    Job Summary

    • Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
    • Develop detailed understanding of customer segment needs, behaviour, attitudes, and buyer values
    • Plan and develop assigned Segment operational/Tactical plans to deliver growth strategy with the collaboration with other units e.g. Business development,  Channels, Business Intelligence and master brand  Manager
    • Develop initiatives to stimulate customer usage and improve customer satisfaction via the customer management process
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Develop advertising/communication concepts in support of MTN’s and partner banks brand building initiatives that can be successfully executed in the market place
    • Review market and internal conditions and contribute to the development of marketing strategies for the assigned market segments and ensure segment marketing strategies are based on clear propositions that are aligned with MTNN’s overall digital  plans
    • Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
    • Define market needs based on  customer insights and research to deliver relevant propositions targeted at the Segments
    • Monitor execution of digital financial services strategy in line with overall digital strategy
    • Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
    • Develop and execute segment specific promotional campaigns to stimulate usage and profitable consumer connections.
    • Design customers lifecycle  & value management plans to upsell and cross sell financial products and services, as well as to induce continuous usage
    • Identify, review and monitor demographic profiles of the assigned segment customers continuously.
    • Identify and analyse new and emerging trends and understand their impact on needs for the future
    • Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
    • Manage and contribute to the development of communication to drive understanding of the propositions to deliver business objectives.
    • Manage advertising/promotions/events/activations independently from concepts stage (agency briefing–script-storyboard development) to execution
    • Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
    • Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, airtime cost savings, average revenue per MFS user (ARPU), return on investment etc and proposing next steps
    • Apply research skill to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • National and international travels

    Requirements
    Education:

    • First degree in Economics, Business Administration, Accounting or any related discipline
    • MBA is an advantage

    Experience:

    • Minimum of 6 years’ experience in Customer and/ or Channel Management
    • Minimum of 2 to 3 years’ experience in managing mobile payment services; with experience in supervising/managing others
    • At least 4 years’ experience in segment management
    • Marketing experience within FinTech environment is an advantage
    • Experience in a Telecoms/Banking/Technology Company/FGCM
    • Experience in Go-To Market planning and execution

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    Project Manager

    Division: Network Group

    Core Purpose of the Job

    • Manage OEM vendor in delivery of rollout radio projects ensuring end to end implementation, integration, final acceptance and handover to MSV.

    Job Summary

    • Support the Shareholder return strategy by developing and implementing Network Group Processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Co-ordinate all Infrastructure Providers, Customers, Vendors & Various Cluster teams, as well as resolve escalated issues.
    • Review Business Plan Project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids (scope of work) from contractors.
    • Manage installation, commissioning and integration of rollout projects that may arise from Business Plan.
    • Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
    • Ensure project timelines are met and resolve escalated issues affecting roll out of Special Projects as well while observing strict adherence to MTNN’s SHE policy.
    • Manage day-to-day operational aspect of a project and scope and handover of completed projects to NWG operations.
    • Manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitors receivables for project.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

    Requirements
    Education:

    • A first degree in Electrical/Electronics/Mechanical/Engineering/Computer Science or any related field

    Experience:

    • Minimum of 6 years’ experience which includes:
    • Minimum of 5 years’ experience in Project Management & Rollout
    • Minimum of 5 years’ experience in Telecommunication Industry
    • 3- 5years experience in supervising/managing others

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

    go to method of application »

    Segment Analyst

    Division: CEO’s/Mobile Financial Services

    Core Purpose of the Job

    • To drive Customer adoption, usage, Retention for mobile financial services and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to MFS Segment Management.

    Job Summary
    Evaluate performance measured against the following areas:

    • Number of  MFS transactions performed by customers
    • Identify a new opportunity/enhancement
    • Develop and secure approvals for concept notes to feed into  Product Development
    • Post Go- to- Market intelligence gathering and insight
    • Customer Lifecycle management.
    • Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
    • Engage the regions to follow up on implementation of MFS Initiatives.
    • Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
    • Prepare monthly, quarterly and year to date (YTD) measurement reports.
    • Provide functional support to Segment Manager, Mass Market
    • Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
    • Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
    • Analyze relevant best practices and provide recommendations to Segment Manager, Mass Market.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Education

    • First Degree in Economics, Business Administration, Accounting or any related discipline

    Experience:

    • Minimum of 3 years’ experience in an area of Electronic Payment and Mobile Financial Services;
    • 1 year experience in sales or segment management as well as reporting and analytic skills
    • Experience in Telecom/Banking/Technology Company/FMCG
    • Experience using Data Mining Tools
    • Telecoms experience would be an added advantage

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • Open plan office

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    ICT, Mobile Financial Services (MFS) & Digital Services Analyst

    Division: Information Systems/Solution

    Core Purpose of the Job

    • Conduct Enterprise analysis, Requirement analysis, Elicitation, perform requirements management, communication and documentation for Information System Depart
    • Using data and process modeling techniques to draw use cases and develop clear system workflow specifications for the design and development team.

    Job Summary

    • Generate new initiatives and improved operations/ways of work etc.
    • Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology.
    • Identify ways to streamline PPP’s and align them to international bets practice.
    • Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
    • Study guidelines for projects prepared by the Infrastructure Planning Manager to outline research procedures to be followed.
    • Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project.
    • Ensure integrity of information collected, stored, shared or reported.
    • Ensure all documentation is captured into the Knowledge Repository
    • Ability to builds relationships with customers and teams to uphold the MTN brand
    • Articulate and discuss findings with other project team members to evaluate validity of findings.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Job Conditions:

    • Normal MTNN working conditions.
    • May be required to work extended hours

    Education

    • First degree in any related discipline

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others.
    • Strong knowledge of cloud services, Digital Services and Mobile financial technologies and processes
    • Technical IT skills and analytical skills.
    • Experience working in a medium organization.

    Training:

    • Computer literacy (MS Office, Visio)
    • Process analysis

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    Business Solution Architect

    Division: Information Systems

    Core purpose of the Job

    • Architectural lead & Visionary for Business & Solutions (Business Applications) architecture across the value chain.

    Job Summary

    • Carry out research to determine the structure (architecture) of proposed systems and provide insight into new and enhanced technologies to increase efficiency and reduce costs for MTNN.
    • Determine and lead the development of Business & Solutions architecture strategies
    • Responsible to ensure that changes and enhancements to business applications are fully optimized, along with information and technology, in support of the business strategy i.e. Strategic- IT business Alignment.
    • Ensuring that the Enterprise Architecture is aligned with the business strategy throughout the cycle of innovation, planning and delivery.
    • Also responsible for translating strategy into initiatives, identifying who will need to be involved, and what their departments will need to do to deliver the initiatives also will coordinate how these initiatives will build and how the projects will support one another to deliver the goals that drive the strategy.
    • Determine overall modelling standards, guidelines, best practices modelling techniques & approaches for business & solutions architecture
    • Responsible for Business Capability mapping of all IT applications and platforms.
    • Develops a road map of all portals and Business applications and determines any implications in the MTN environment –
    • Develop short -and long-term plans for each existing platform, working with the external focus team.
    • Assists in guiding definition of the technology environment and the deployment of Customer Management, Portal technology and self-service features, as well as capabilities inherent in the software licensed.
    • Provides architectural, landscape design, and big picture oversight for development of new or enhanced websites, interfaces, and portals.
    • Engage with other functional units and actively participate in IS projects.
    • Assist in validating the design with the stakeholders to ensure that the design satisfies the requirements.
    • Collaborates with the other Architects and the external focus team to ensure that all data definitions, mappings, and changes are properly coordinated with business portals.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Job Conditions:

    • Normal MTNN working conditions.
    • May be required to work extended hours

    Education

    • A first degree in Computer Science, Information Technology/Systems or related field from a reputable institution.
    • Master’s degree in related field will be an added advantage.
    • TOGAF certified for at least 12- 18 months

    Experience:

    • Minimum of Six (6) years’ work experience of which:
      • 5years Enterprise Architecture (Business, Data, Applications, Technology) experience
      • Experience in integrating applications and technology in a complex environment.
      • Good working knowledge of EA frameworks, NGOSS
      • Practicable Telco 2.0 experience
      • Advanced & proven working knowledge of EA frameworks, TOGAF,NGOSS, Telco 2.0
      • Experience in Solution Architecture & Design
      • Minimum of 3 years SOA/EAI /Portal implementation experience.
      • Minimum of 4 years Business Process Re- engineering and management exposure.
      • In depth proven experience in Architecture governance, Business Capability & Value Chain Analysis and Application Portfolio Management (APM).
      • In depth proven experience in timescale and Investment analysis (NPV, IRR,ROI,TCO)

    Training:

    • Emerging Enterprise Architectures
    • Telco 2.0
    • Enterprise 2.0
    • NGOSS

    go to method of application »

    Enterprise Availability Manager

    Division: Information Systems

    Core Purpose of the Job

    • To develop, implement and manage Information Systems processes in line with Information Systems (IS) and Enterprise Management strategies and best practices.

    Job Summary

    • Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes to drive efficiency gains.
    • Ensure integrity of financial disciplines within ESM environment with regard to OPEX and CAPEX
    • Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Work with IS process teams and management to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
    • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Develop strategies to ensure technical direction for systems management to gain and support competitive advantage for MTN through automation.
    • Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.
    • Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.
    • Develop and ensure maintenance of support systems for the IS 24x7 OMC.
    • Prepare systems performance information for monthly management reviews.
    • Update systems management blueprint to global standards in Enterprise System Management, regularly.
    • Ensure business continuity of IS Operations and provide stable environment for IS applications.
    • Contribute to the development of the EMS framework, policies and standards to guide the services of the department and ensure ESM team meets operational IS KPIs.
    • Develop and regularly review business process system to standardize / optimize IS’s work methods and activities and ensure automation of operating processes and services.
    • Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Education

    • Bachelor of Science or its equivalent in Computer Science or other related fields.
    • A Post graduate Degree in Computer Science or Computer Engineering is desirable.

    Experience

    • Minimum 6 years’ experience which includes:
      • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
      • 5 years supervisory experience in managing ITIL V3 process.
    • Experience working in a medium to large organization
    • BMC software knowledge
    • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
    • Broad understanding of platforms (ESM), associated products and common IT management process.

    Training:

    • Strategy Development
    • Leadership Development Programs
    • Enterprise Systems Management
    • Business Process Automations
    • Cost management

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

    go to method of application »

    Manager, Media and Entertainment (Video)

    Division: Marketing & Strategy

    Core Purpose of the Job

    • To define the strategy and manage the Video product and services lifecycle (from inception to launch to winding down services that no longer meet consumer needs).
    • Analyse market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class Video service offerings that capture market share, drive optimal customer engagement and increase revenue.

    Job Summary

    • Developing and implementing Marketing processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes to drive efficiency gains.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
    • Stay abreast of technology waves and customer insights related to content, multimedia and portal services
    • Ensure that MTN provides the best content to its customers.
    • Translate customer insights into innovative concepts that achieve business objectives while providing value to customer segments
    • Network and build solid relationships with internal units and relevant third and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing Lifestyle features/systems as customer needs change;
    • Act as a product champion with the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and directions.
    • Balance and negotiate stakeholder requirements
    • Assist the Senior Manager Lifestyle services in effectively providing guidance to the business concerning optimal revenue-share and commercial models that ensure that value is maximized across the content value chain.
    • Develop partnerships report on agreed outputs as required.
    • Gain a deep appreciation of all products and services
    • Carry out and use research to accomplish business objectives
    • Develop initiative to increase customers usage and satisfaction via the customer management process
    • Develop strategies to drive customer adoption and usage of the service
    • Develop KPIs to track the performance of the service
    • Selection/shortlisting of concept to launch of innovative MTN-branded and 3rd Party content services.
    • Drive adoption, usage and penetration.
    • Manage the interaction of multiple departments within MTNN during the product development life cycle and product management process.
    • Assist the Senior Manager in building strategic alliance partners that will ensure that MTNN remains competitive and achieves its strategic intent.
    • Supply and co-ordinate resources for development of products to address existing market segment needs
    • Control related Content services product portfolio budget.
    • Drives successful launch of content, and participates in key sales situations and events for these services.
    • For the more technical content delivery and assigned services/projects, collaborates closely with technical design and implementation teams to communicate service delivery requirements, understands the impact that these requirements have on the architecture and design of the service, and adjusts requirements as appropriate to optimize return on engineering investment.
    • Oversees the creation and execution of project plans for content creation, delivery and promotion; manages issues and risks in projects, and proactively communicates to project team and management.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

    Education

    • A First degree in Engineering or a related discipline
    • A Post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline

    Experience:

    • Minimum of 6 years’ experience which includes:
    • 3 years in Product Development and Management experience in a Video service-related environment a must
    • Experience/ Exposure to product and service development in video services industry i.e. on demand broadcasting, OTT.
    • Experience in Partner Management in the video services industry and co-coordinating a number of external agencies and suppliers
    • Experience working in a medium to large organization and advanced Project Management
    • Experience in dealing with senior stakeholders within an established organisation.

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • Open plan office

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    Digital Support Manager

    Division: Information Systems

    Core Purpose of the Job

    • To manage the installation, commissioning and maintenance of all digital services platforms. And also managed digital services engagements and partnerships from an operational and governance perspective.

    Job Summary

    • Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
    • Participate in the review of Business Processes to drive efficiency gains.
    • Assist IS and Business Units in planning and developing technology budgets for the upcoming financial years and develop detailed plans in support of approved ICT deployments.
    • Manage the performance and availability of the digital systems
    • Manage & control all system installations and commissioning.
    • Develop and maintain an efficient Digital system logs and backup and restore procedure.
    • Initiate corrective actions to digital network failures
    • Monitor the status and performance of the applications and integrated systems
    • Control access to all Digital systems
    • Manage Fault escalation in line with specified Resolution timelines
    • Coordinate the roll out and testing of digital products and services
    • Support the digital services SM to set up governance structure to manage partners
    • Research and develop concepts for big data insight related solutions to create new products and services leveraging ICT solutions
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Liaise with suppliers on service level agreements, KPI delivery and all its related issues and maintain digital Systems performance KPIs
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
    • Engage with the various dependent vendors and drive optimal service delivery
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

    Requirements
    Education:

    • First degree or equivalent in relevant engineering degree.

    Experience:

    • Minimum six (6) years hands-on experience in telecommunications/ICT environment.
    • Experience managing the installation, commissioning and maintenance of Digital/ICT platforms
    • Experience in internal and external stakeholder management.
    • Experience in digital support environment with evidence
    • Experience in architecture of digital products.
    • Experience in the operational support of the Digital system and its associated components.

    Training:

    • Digital technologies and trends
    • Architecture of digital systems

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    Data Analyst

    Division: Information Systems

    Core Purpose of the Job

    • Responsible for supporting and developing the current BI applications and initiatives.
    • Involves in the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.

    Job Summary

    • Innovative approach to the analysis of information to drive solutions that provide real business value and provide MTNN a competitive advantage
    • Configure, build, and test application or technical architecture components.
    • Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
    • Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
    • Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
    • Create and execute technical test plans for application change, new deployment and upgrades.
    • Participate in transitions of the application or technical architecture components to the testers.
    • Fix any defects and performance problems discovered in testing.
    • Develop information solutions from a variety of sources for both structured and unstructured data
    • Integration of big data solutions with existing reporting and analytical solutions
    • Support team and enhancement to ETL system
    • Develop and implement big data models and solutions
    • Conduct root cause analysis on production issues
    • Guidance of entire information management process of both structured and unstructured data
    • Optimization of the information solutions
    • Producing relevant technical documentation and specifications
    • Ensure timely resolution of internal/external customers
    • Inform the technical architect and project manager of any issues that may affect other areas of the project.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Education

    • First Degree in Computer Science or similar field.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Experience as a software developer
    • Application development and support experience in the Telecommunications sector
    • Oracle PL/SQL and standard SQL.
    • Java/Web development
    • Operating system programming (UNIX Scripting).
    • Wireless application development using Java, WML,S@TML,STKML, SMPP protocol
    • Exposure to typical Mobile Telecommunications applications
    • Billing systems (Corporate & Retail Billing, Interconnect Billing)
    • ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
    • SIM & Mobile Applications (EVD, Contents Management System, SIM management Application)
    • GSM network interfacing applications (Provisioning, Pre-Paid management systems)
    • Fraud Management Applications
    • Value Added Services (VAS) Applications

    Training:

    • Formal training in application architecture principles, technology architecture and systems integration.
    • Specific training on application development tools and programming languages

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

    go to method of application »

    Application Support Engineer (Financial Systems)

    Division: Information Systems

    Core Purpose of the Job

    • Responsible for the implementation of new applications, maintenance, support and upgrades to existing applications. Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.

    Job Summary

    • Translating revenue growth formula & objectives into results
    • Adhere to all IS Policies and Standards.
    • Setup and execute technical test plans for application change, new deployment and upgrades.
    • Keep all application documentation updated at all times.
    • Construct a proactive maintenance cycle per application.
    • Effective reporting on application behavior and performance
    • Application monitoring
    • Daily, weekly and monthly Reconciliations of data between systems
    • Comply with the user support SLA (quick turnaround times on logged calls).
    • Ensure quick resolution of all customer issues.
    • Escalate to and engage vendors as necessary to effectively support the applications.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Job Conditions:

    • Normal MTNN working conditions.
    • May be required to work extended hours

    Education

    • First degree in Computer Science or any related field from a reputable institution.

    Experience:

    • Minimum 3 years work experience including
      • 2 years practical experience as a software developer
      • Application development and support experience
      • PL/SQL and RDBMS knowledge
      • Exposure to typical Mobile Telecommunications applications.
      • Exposure to management of Financial/payment systems an added advantage

    Training:

    • Formal training in application architecture principles, technology architecture and systems integration.
    • Specific training on application development tools and programming languages

    go to method of application »

    Data Services Support Engineer

    Division: Network Group/ Network Operations

    Core Purpose of the Job

    • To integration of manage the implementation and support of MTNN network Customer Edge/Core devices in the ADSL, WiFi, WiMAX, GPRS and Enterprise Data Network.

    Job Summary

    • Maintain standards for Mobile/Fixed Data Network access control and auditing, providing optimization and cost effective input to the Mobile/Fixed Data Network design.
    • Develop optimal and cost-effective Mobile/Fixed Data Network strategy for MTNN, ensuring Mobile/Fixed Data projects match marketing and sales requirements.
    • Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile/Fixed Data Network.
    • Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.
    • Coordinate the implementation of Mobile/Fixed Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the business
    • Coordinate vendor-related emergency maintenance on Mobile/Fixed Data Network.
    • Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
    • Oversee proper implementation of change requests and planned work.
    • Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
    • Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.
    • Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile/Fixed Data projects.
    • Ensure value is created from Customer engagement & Operations:
    • Support relevant units to develop the required contractual documents for Mobile/Fixed Data projects, ensuring Mobile/Fixed Data projects are implemented in accordance with the agreed plan and strategy.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Requirements
    Education:

    • First degree in Electrical/Electronics or Computer Engineering
    • UNIX Certification
    • Cisco/ Juniper certification desired

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Experience in a GSM environment preferably in a high-level support role in the Core Network.
    • Experience in support of a multi-vendor Mobile/Fixed Data Network and Enterprise environment.
    • Experience in supporting Mobile/Fixed Data Network Nodes.
    • Experience working on complex, commercially sensitive Mobile/Fixed Data Network projects (e.g. technology evaluations/integration, due diligence, etc.

    Training:

    • Advanced MPBN Training
    • Advanced GGSN/SGSN Training
    • Advanced UNIX Training
    • Mobile/Fixed Data Network Vendor-related Courses (BRAS, SAPC, PCrF, MSP, Radius, AAA)

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • Open plan office

    go to method of application »

    Information Systems (IS) Business Intelligence (BI) Analyst

    Division: Information Systems

    Core purpose of the Job

    •  Conduct Enterprise analysis, Requirement analysis, Elicitation, perform requirements management, communication and documentation for Information System Depart
    •  Using data and process modeling techniques to draw use cases and develop clear system workflow specifications for the design and development team.

    Job Summary

    •  Generate new initiatives and improved operations/ways of work etc.
    •  Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology.
    •  Identify ways to streamline PPP’s and align them to international bets practice.
    •  Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
    • Study guidelines for projects prepared by the Infrastructure Planning Manager to outline research procedures to be followed.
    • Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project.
    • Ensure integrity of information collected, stored, shared or reported.
    • Ensure all documentation is captured into the Knowledge Repository
    • Ability to builds relationships with customers and teams to uphold the MTN brand
    • Articulate and discuss findings with other project team members to evaluate validity of findings.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions.

    Education

    • First Degree in any related discipline.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others.
    • Strong knowledge of cloud services, Digital Services and Mobile financial technologies and processes
    • Technical IT skills and analytical skills.
    • Experience working in a medium organization.

    Training:

    • Computer literacy (MS Office, Visio)
    • Process analysis

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours

    go to method of application »

    Analyst, Core Products

    Division: Marketing & Strategy

    Core Purpose of the Job

    • To assist in the Prepaid service, Postpaid service, Data service and Content service definitions and loyalty promotions definition for the consumer market, test and implementation; project management support; and customer support for new services within the first six months of launch
    • To support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products).

    Job Summary

    • Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.
    • Liaise proactively with, VAS Planning, service creation, Customer Relations  and systems operations specialist from Information Systems and Network Group planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs
    • Articulate understanding of target market needs and assist in developing relationship initiatives accordingly
    • Ensure new products designs are line with segment strategy and objectives.
    • Monitor and manage existing products in the Consumer portfolio on an ongoing basis.
    • Support project management in the product development lifecycle of new MTNN products
    • Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
    • Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
    • Implement product development policies and procedures.
    • Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
    • Monitor and evaluate existing products performance on an on-going basis.
    • Develop a mechanism for proactively identifying new product related queries.
    • Ensure prompt resolution of identified product related issues.
    • Provide information packs and FAQs to guide the deployment and use of new products and services.
    • Provide resources for UAT and FUTs
    • Review UAT plans
    • Ensure sign off of product specifications and UAT reports.
    • Drive and participate actively in FUTs
    • Liaise with technical teams on customer care and billing applications.
    • Monitor suppliers’ compliance with SLAs and business rules.
    • Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards start up and closure of key projects.
    • Perform other tasks as required by the Product Manager.

    Education

    • First degree in Marketing or any other Social Science discipline

    Experience
    4 years’ work experience which includes:

    • Marketing Communications
    • Product Development
    • Demonstrated experience in primary and/or secondary research
    • Project Management experience.

    Training:

    • Product development in the telecoms market.
    • Best practices in product development.
    • Project Management
    • Change Management

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • Open plan office

    go to method of application »

    Manager, Business Intelligence

    Division: Enterprise Business Unit

    Core Purpose of the Job

    • To optimize core-planning process for revenue realization through segment and vertical performance measurement, efficiency improvements with a view to achieving overall business objectives.

    Job Summary

    • Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains
    • Create dashboards for upper management giving complete view of revenue impact and customer loyalty and Churners.
    • Customer segmentation & profiling providing insights into customer demographics and behavior
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Drive business intelligence/insights from internal sources.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Support Customer Life cycle Management (CLM) for micro campaign opportunity tapping
    • Translating business requirements into an actionable reporting/data repository implementations.
    • Provide Market Intelligence analysis and insight into products & services / platforms offered or used by the competition in an effort to assess their relative strengths and weaknesses.
    • Develop, automate and own all EBU business reports (standard reports / dashboards), other information delivery solutions on key business drivers as well as the integrity of the reporting systems.
    • Propose management / process solutions for data analysis content, consistency, intelligence to maximize display and data quality assurance.
    • Interpret business needs into functional requirements and manage the lifecycle for IT reporting deliverables.
    • Designing and deploying business intelligence models jointly with IT and secure timely actionable outputs.
    • Generate business requirements and participate in coordination of overall data architecture.
    • Produce analysis and business intelligence to EBU by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture of cube/report design, creation, storage and access)
    • Develop structured daily push and pull reporting mechanism across geography and business hierarchical levels.
    • Provide management with fact-based, business-oriented actionable insights to facilitate informed decision making.
    • Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
    • Validation and control the Revenue reports.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Education

    • Minimum First Degree in Business/Information Systems Management or related field and appropriate relevant professional experience required
    • Post Graduate Degree (MBA preferable)

    Experience:

    • Minimum of 6 years working experience which includes;
    • 4 years’ experience in the area of data science / analytics business systems / business intelligence etc.
    • 3 years’ experience at supervisory Level
    • 3 years’ minimum experience in a Telco environment
    • Understanding of Unix Operating System
    • Sound knowledge of PL/SQL and proven experience Business Intelligence tools (Oracle, SAS, Business Objects / DB2 etc.)
    • Experience in data warehousing, ETL / dataflow structure within telecoms industry very desirable

    Job Conditions

    • Normal MTNN working conditions
    • May be required to work extended hours
    • Open plan office

    go to method of application »

    Manager, Market Analytics

    Division: Enterprise Business Unit

    Core Purpose of the Job

    • Responsible for the management and coordination of external research work and projects for EBU in relation to giving specialist guidance and advice to the business.
    • Provide analysis and strategic direction on various business issues including, but not limited to pricing, promotion, opportunity sizing and assortment optimization.

    Job Summary

    • Support the Shareholder return strategy by developing and implementing processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Develop tools, templates and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.
    • Applying advanced analytics and data science methods to generate business insights, predict customer satisfaction and other business performance indices
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Drive business insights from external sources.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
    • Perform research, data collection, economic, statistical and demographic analysis using professionally accepted techniques and methodologies.
    • Managing all internal research projects and advising / guiding colleagues planning to conduct their own research with regard to the findings of previous research undertaken and on methodologies for prospective research projects.
    • Managing external projects as required, including scoping the research, defining research methodology.
    • Sourcing the most appropriate external research agencies for specific research projects, using an outsourced research coordinator where appropriate, ensuring these are delivered on time and to the required standard/specification.
    • Drive EBU’s increased trialling, piloting and consultation activity.
    • Management of the research budget.
    • Commissioning consumer panels or surveys to develop customer insight which will inform the organisation’s decisions with regard to product development and outward-facing service enhancements and the potential operational & financial impact of implementation.
    • Coordinate and manage survey research projects, within timelines and budgets, including working closely with clients to oversee all operational components of projects (online survey programming, sample management, data processing and coding)
    • Work with clients on questionnaire design and analysis planning
    • Develop tools, templates and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.
    • Design advanced analytics models including predictive modeling and machine learning algorithms to answer the business and operational question at hand
    • Applying advanced analytics and data science methods to generate innovative new network measures and insights using available data
    • Oversee B2B industry benchmarking program - Review data to determine trends and provide periodic reports.
    • Designing qualitative and quantitative research plans for EBU in all stages of the Product Life Cycle
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Conditions

    • Normal MTNN working conditions.
    • May be required to work extended hours
    • Open plan office

    Requirements
    Education:

    • Bachelors or advanced degree in Business Management, Mathematics, Sciences or related field and appropriate relevant professional experience required

    Experience:

    • Minimum of 6 years working experience comprising of;
    • 4 years’ experience in the area of research and data sciences
    • 2 years’ experience at supervisory level
    • 3 years working knowledge of databases and information extraction preferred
    • Experienced in data visualization techniques (Excel macros, Tableau, Power BI, Python - MatplotLib, R- GGPlot etc.)
    • Telecoms and B2B experience (desirable) 
    • Excellent organizational, planning, problem solving and project management skills.
    • Must be able to design and draft PowerPoint decks and communicate findings effectively.
    • Prior experience with GIS, economic impact analysis or business development (a plus).
    • Proficiency in questionnaire design, sampling approaches, and tabulation planning
    • Excellent analytical skills (qualitative and quantitative skills) with experience in statistical modelling and analysis.
    • Self-motivated and comfortable working independently in a fast paced environment if needed

    Method of Application

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