Manager, Business Intelligence at MTN Nigeria

Division: Enterprise Business Unit

Core Purpose of the Job

• To optimize core-planning process for revenue realization through segment and vertical performance measurement, efficiency improvements with a view to achieving overall business objectives.

Job Summary

• Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains
• Create dashboards for upper management giving complete view of revenue impact and customer loyalty and Churners.
• Customer segmentation & profiling providing insights into customer demographics and behavior
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Drive business intelligence/insights from internal sources.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Support Customer Life cycle Management (CLM) for micro campaign opportunity tapping
• Translating business requirements into an actionable reporting/data repository implementations.
• Provide Market Intelligence analysis and insight into products & services / platforms offered or used by the competition in an effort to assess their relative strengths and weaknesses.
• Develop, automate and own all EBU business reports (standard reports / dashboards), other information delivery solutions on key business drivers as well as the integrity of the reporting systems.
• Propose management / process solutions for data analysis content, consistency, intelligence to maximize display and data quality assurance.
• Interpret business needs into functional requirements and manage the lifecycle for IT reporting deliverables.
• Designing and deploying business intelligence models jointly with IT and secure timely actionable outputs.
• Generate business requirements and participate in coordination of overall data architecture.
• Produce analysis and business intelligence to EBU by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture of cube/report design, creation, storage and access)
• Develop structured daily push and pull reporting mechanism across geography and business hierarchical levels.
• Provide management with fact-based, business-oriented actionable insights to facilitate informed decision making.
• Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
• Validation and control the Revenue reports.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• Minimum First Degree in Business/Information Systems Management or related field and appropriate relevant professional experience required
• Post Graduate Degree (MBA preferable)

Experience:

• Minimum of 6 years working experience which includes;
• 4 years’ experience in the area of data science / analytics business systems / business intelligence etc.
• 3 years’ experience at supervisory Level
• 3 years’ minimum experience in a Telco environment
• Understanding of Unix Operating System
• Sound knowledge of PL/SQL and proven experience Business Intelligence tools (Oracle, SAS, Business Objects / DB2 etc.)
• Experience in data warehousing, ETL / dataflow structure within telecoms industry very desirable

Job Conditions

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office