Jobs at Moniepoint Inc.

Job Purpose

• The Director, People Business Partnership (Product & Channels) provides strategic leadership and partnership to the Product, Engineering, and Channels divisions of the bank.
• This role ensures that people strategy within these high-impact, innovation-driven areas aligns with business priorities — enabling performance, growth, and organizational agility.
• As a senior member of the People Business Partnership leadership team, the Director acts as the bridge between enterprise people strategy (defined with the VP, People Business Partnership and COEs) and functional business execution.
• They translate organizational ambitions into actionable people initiatives that strengthen leadership capability, workforce design, and employee experience across Product, Engineering, and Channel functions.

Key Responsibilities

• Partner with divisional executives and business heads within Product, Engineering, and Channels to design and implement people strategies that drive innovation, scalability, and customer impact.
• Lead and develop a team of senior PBPs and managers, ensuring consistent delivery quality, strategic advisory capability, and alignment of all people interventions within your portfolio.
• Collaborate with COEs to co-create and deploy enterprise people initiatives that address talent, performance, and culture needs specific to Product and Channel environments.
• Drive organizational design and workforce strategy for technical, commercial, and go-to-market teams — ensuring optimal structure, role clarity, and succession pipelines that support business growth.
• Leverage people analytics and workforce insights to anticipate skills shifts, retention risks, and performance trends — presenting actionable recommendations to divisional and executive leadership.
• Champion leadership effectiveness and cultural alignment, enabling Product and Channels leaders to build high-performing, collaborative, and customer-obsessed teams.
• Serve as a trusted advisor to the leadership of the People Business Partnership function, contributing thought leadership to the evolution of the bank’s Partnership model and the enterprise people strategy.

What Success Looks Like

• You are recognized by Product, Engineering, and Channels executives as a strategic partner whose people insights directly shape divisional strategy and delivery.
• Organizational design and workforce planning across these divisions are optimized — enabling faster execution, better collaboration, and improved leadership alignment.
• COE-led initiatives (e.g., talent, rewards, culture, or engagement programs) are fully embedded within Product and Channels, showing measurable impact on capability and retention.
• Your PBP team operates with maturity and consistency, delivering proactive, insight-driven partnership across all supported divisions.
• The Product & Channels workforce demonstrates sustained improvement in engagement, performance, and leadership effectiveness metrics.

Qualifications

• 10+ years of progressive HR experience, with at least 5 years in a senior HRBP or leadership role supporting Product, Technology, or Commercial business lines.
• Proven experience leading People Business Partnership teams across complex, high-growth or innovation-driven environments (banking, fintech, or technology sectors preferred).
• Expertise in organization design, workforce planning, and leadership development.
• Demonstrated success collaborating with COEs and executive stakeholders to deliver integrated people solutions.
• Strong business acumen, analytical capability, and executive presence.

Preferred Qualifications:

• Experience leading people partnership within product-led, technology-enabled organizations.
• Deep understanding of digital business models, agile structures, and cross-functional teaming dynamics.
• Professional certification (CIPM, CIPD, SHRM-SCP, SPHRi) or equivalent is an added advantage.

About You:

• You’re a business-minded people leader who thrives where innovation meets structure.
• You understand how Product, Engineering, and Channel teams create value — and how to build the systems, capability, and culture that sustain that value.
• You’re a connector — linking strategy, people, and performance through clarity, empathy, and precision.
• You balance strategic foresight with operational discipline, ensuring people initiatives land effectively and deliver measurable impact.
• You lead through influence — building trust with executives, inspiring your team, and creating alignment across COEs and business functions.
• Above all, you are passionate about enabling growth through people — transforming leadership, culture, and capability into the bank’s competitive advantage.

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About the role

• The Lead, People Helpdesk owns the first line of support for all employee People-related queries at Moniepoint. 
• You are responsible for delivering a service experience that is accurate, timely, and human, ensuring employees receive clear answers, fast resolutions, and a consistent understanding of our policies, processes, and systems.
• You bring structure and reliability to how questions flow through People Operations, partnering closely with Payroll, Contracts & HR Administration, Employee Lifecycle, CoE’s, and PBPs to resolve issues quickly and ensure employees feel heard and supported. 
• Your work represents the People Team’s voice on the ground, dependable, empathetic, and solution-focused.

Duties & Responsibilities

• Own the daily operations of the People Helpdesk, ensuring all employee queries are triaged, responded to, and resolved within agreed SLAs.
• Maintain a clear routing and escalation framework across Payroll, HR Administration, Employee Lifecycle, Talent Acquisition, HRIS, and PBPs to ensure efficient issue handling.
• Deliver accurate, consistent guidance based on Moniepoint’s policies, processes, and People operations standards.
• Manage and update the FAQ library, knowledge base articles, and helpdesk templates to improve clarity and reduce repeated questions.
• Track, monitor, and analyse query trends to identify recurring issues, process gaps, or training needs across the People function.
• Work closely with HRIS & People Analytics to ensure helpdesk data is captured correctly and contributes to operational insights.
• Partner with the Head of People Operations to enhance service quality, reduce response times, and improve employee experience.
• Ensure all helpdesk interactions meet standards of confidentiality, accuracy, and professionalism.
• Support onboarding waves by helping new joiners navigate People systems, benefits, policies, and administrative processes.
• Contribute to documentation improvements, process updates, and system upgrades that reduce friction for employees and improve internal consistency.

Qualifications

• 4–6 years of People Operations, HR service delivery, or employee support experience.
• Experience using helpdesk or ticketing systems, HR platforms, or case management tools.
• Strong understanding of People policies, HR operations processes, and employee lifecycle basics.
• Excellent communication skills with the ability to explain People processes in simple, clear terms.
• Comfortable working with data to identify trends, gaps, and opportunities for improvement.

Preferred Qualifications:

• Experience supporting employees across multiple countries or entities.
• Exposure to fintech, financial services, or other fast-paced, structured environments.
• Familiarity with HRIS platforms, internal knowledge bases, or digital support tools.

What Success Looks Like

• Helpdesk queries are consistently resolved within SLA, with high satisfaction ratings from employees.
• A clear knowledge base reduces repeated questions and improves self-service.
• Query trends are tracked and used to drive improvements across Payroll, HR Admin, Lifecycle, and TA.
• Service quality improves across regions due to consistent guidance and faster routing.
• Employees trust the helpdesk as a reliable, accurate, and approachable first point of contact.
• The helpdesk becomes a central source of operational insight, shaping future People processes and documentation.

About You

• You are calm, clear, and patient in every interaction, even when questions repeat.
• You bring empathy and accuracy to employee support, knowing the helpdesk shapes daily perception of the People Team.
• You’re structured and organised, able to manage volume without losing quality.
• You enjoy problem-solving and turning unclear situations into straightforward guidance.
• You operate with confidentiality, consistency, and a strong sense of service excellence.
• You care deeply about making People processes easy to navigate.

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About the Role

• The Lead, Employee Lifecycle Services owns the end-to-end experience of how employees join, transition, and exit Moniepoint.
• You’ll design and manage processes that ensure every new hire is welcomed, equipped, and productive quickly, and every departing employee exits with clarity, respect, and compliance.
• You’ll collaborate closely with Talent Acquisition, IT, Finance, Compliance, and HRBPs to ensure that every onboarding and offboarding experience is consistent, efficient, and aligned with Moniepoint’s values and standards. 
• Your work ensures operational discipline behind the scenes — but what people see is a frictionless, warm, and professional journey that defines what it means to work at Moniepoint.

Duties & Responsibilities

• Set the vision and roadmap for all Employee Lifecycle Services pillars — onboarding, offboarding, and transition management — ensuring seamless experiences across all Moniepoint entities
• Lead and develop a team responsible for delivering consistent, efficient, and compliant lifecycle processes across geographies
• Partner with the Head of People Operations, PBPs, centres of excellence and cross functional teams to ensure readiness, smooth transitions, and process alignment
• Standardize and scale onboarding and offboarding frameworks, leveraging technology and automation to reduce manual effort and improve accuracy.
• Oversee the design and continuous improvement of employee lifecycle workflows, templates, and documentation for efficiency, compliance, and scalability.
• Ensure all onboarding and offboarding activities comply with internal governance, data protection laws, and local labor regulations.
• Track and analyze lifecycle data to identify trends, measure operational performance, and inform improvements to the overall employee experience
• Act as a trusted operational advisor to People leaders on process design, service delivery standards, and experience optimization.
• Foster a culture of service excellence — ensuring employees feel welcomed, supported, and respected at every transition point.
• Experience in fintech, banking, or other regulated industries.
• Familiarity with employment compliance requirements across African or global markets.
• Demonstrated success implementing HR process automation or digitization initiatives.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Certification in People management, such as aPHRi or PHRI, is preferred.
• 5–7 years of HR or People Operations experience, with strong exposure to onboarding and offboarding processes.
• Proven ability to design, document, and optimize operational processes.
• Experience working across multiple countries or entities, preferably in a high-growth, fast-paced organization
• Working knowledge of HR systems and automation tools (e.g., BambooHR, Workday, SAP, Deel).
• Strong interpersonal and communication skills, including the ability to build relationships with a wide range of stakeholders.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Knowledge of employment laws and regulations.