Digital Support Manager at MTN Nigeria

Division: Information Systems

Core Purpose of the Job

• To manage the installation, commissioning and maintenance of all digital services platforms. And also managed digital services engagements and partnerships from an operational and governance perspective.

Job Summary

• Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes to drive efficiency gains.
• Assist IS and Business Units in planning and developing technology budgets for the upcoming financial years and develop detailed plans in support of approved ICT deployments.
• Manage the performance and availability of the digital systems
• Manage & control all system installations and commissioning.
• Develop and maintain an efficient Digital system logs and backup and restore procedure.
• Initiate corrective actions to digital network failures
• Monitor the status and performance of the applications and integrated systems
• Control access to all Digital systems
• Manage Fault escalation in line with specified Resolution timelines
• Coordinate the roll out and testing of digital products and services
• Support the digital services SM to set up governance structure to manage partners
• Research and develop concepts for big data insight related solutions to create new products and services leveraging ICT solutions
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Liaise with suppliers on service level agreements, KPI delivery and all its related issues and maintain digital Systems performance KPIs
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Engage with the various dependent vendors and drive optimal service delivery
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Conditions

• Normal MTNN working conditions.
• May be required to work extended hours

Requirements
Education:

• First degree or equivalent in relevant engineering degree.

Experience:

• Minimum six (6) years hands-on experience in telecommunications/ICT environment.
• Experience managing the installation, commissioning and maintenance of Digital/ICT platforms
• Experience in internal and external stakeholder management.
• Experience in digital support environment with evidence
• Experience in architecture of digital products.
• Experience in the operational support of the Digital system and its associated components.

Training:

• Digital technologies and trends
• Architecture of digital systems