Latest Jobs at LilyGate Hotels

Reports to: General Manager / Managing Director

Position Summary

• As an Accounting Manager he / she should provide the Owners, General Manager, and other management with accurate, timely, and relevant financial data.
• Additionally responsible for managing the audit function in hotel to deliver outstanding guest service and financial profitability.

Duties and Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Represents the finance department on the daily department heads meeting with the general manager.
• Manage all phases of Accounts Payable, Receivable and department budget.
• Calculate and distribute wages and salaries.
• Prepare regular reports and summaries of accounting activities.
• Prepare financial statements and debtors' listings.
• Verify recorded transactions and report irregularities to management.
• Providing direction to the night audit team so as to ensure proper revenue reporting.
• Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting.
• If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
• Review the postings, payments, and revenue and guest balance reports on a daily basis.
• Ensure correct taxation are applied on all billing software like Property Management systems (PMS), Point of Sale (POS) and SPA software's.
• Ensure that all statutory details (PAN, TAX NO, Company Registration no. Etc.) are displayed on the guest invoices and bills.
• Bills A/R accounts daily and send the same to guest along with the supporting bills and statements.
• Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
• Review the Accounts Receivable (A/R) Ageing reports on a daily basis.
• Follow up 30 days after the initial billing if payment has not been received.
• Check customers credit ratings and Flag accounts as 'Black listed' for long outstanding or defaulter accounts.
• Enters invoices into accounts payable system weekly after verifying a purchase order was received from ordering department head and obtaining General Manager's approval.
• Forecasting cash payments and anticipating challenges arising from limited cash flow.
• Ensuring that cash flows are adequate to allow business units to operate effectively.
• Maintain banking relationships and negotiating loans and merchant services for business units.
• Maintains files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
• Maintaining and transferring money between bank accounts as required.
• Performing numerical analysis of data and formulating conclusions and/or solutions.
• Approving all Travel Agent commissions and releasing payments after verification.
• Preparing financial reports and submissions to relevant government entities.
• Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with the company HR practices.
• Monitors and contains all property inventories to ensure proper levels without causing burdens on property cash flows.
• Preparing and presenting financial reports for meetings and investors.
• Working with executives and business heads to prepare budgets and track profit / loss performance by business unit.
• Providing direction and training to hotel operational team in areas related to finance, financial reports, internal controls, labour management, payroll, etc.
• Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productive coaching, regular meetings, and appropriate performance management.
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.

Prerequisites

• Strong verbal and written communications skills with strong accounting software experience. Proficiency with MS Office (Excel / Word / Power Point) and experience with PMS like Opera and Micros Fidelio etc.

Education:

• CA (Charted Accountant) or Bachelor's Degree in Finance or Graduate in Accounting.

Experience:

• 5 to 10 years demonstrated accounting experience, preferably in a hospitality or food and beverage environment and quality with a background that includes forecasting and budgeting.

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Reports To: General Manager or Managing Director

Position Summary

• To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.
• The SMM should work closely with revenue management and marketing functions, to develop strategies to maximise (Revpar) Revenue Per Available Room and grow market share.
• Sales Director Duties and Responsibilities
• Maintain and promote a team work environment with effective and clear communication amongst co-workers.
• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
• Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the SMM.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
• Organize travel agent month and travel agent appreciation rates for slow months.
• Assists with the development and implementation of promotions, both internal and external.
• Creating a focus on attracting new business.
• Attending and contributing to the monthly sales strategy meeting
• Updating and owning the sales strategy & sales plan with the General Manager.
• Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
• Recommends monthly room nights target goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop and send informative press releases to targeted lists highlighting all activities and promotions.
• Maintain and expand corporate incentive program via direct mail, personal visits etc.
• Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
• Monitors all day to day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Education

• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA.

Experience

• 5 to 6 years’ experience in the sales and marketing or related professional area. And min three years’ experience in a senior sales role.

Prerequisities:

• High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills.
• Good business sense and the ability to motivate and lead a team.

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Reports To: General Manager / Finance Manager

Position Summary

• As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
• Additionally responsible for Information Technology issues, products, and services at the property.
• Provides user training and support of all property/site systems, network enhancements, hardware and software support.
• Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Duties and Responsibilities

• A warm personality, attentive and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

Prerequisites

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

Education:

• Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS (Opera and Micros), POS, Key card, PBX, Voice mail).

Experience:

• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.

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Reports To: Financial Controller/Managing Director or General Manager

Position Summary

• As a purchasing manager one should work with suppliers to negotiate contracts for purchase of required goods and keep accurate records of transactions trends.
• Also to assist the Finance and Operational Departments in the monitoring, reporting and controlling of Cost of Sales in the hotel, including audit and control, financial analysis and reporting, budgeting, forecasting etc.

Duties and Responsibilities

• Implement sound purchasing policies, systems and procedures in accordance with Company standards.
• Monitor vendors for quality, service and price through standard purchasing specifications.
• Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
• Calls for quotations for any items costing more than USD XXX (As per company policy) and inquire into prices from various suppliers.
• A minimum of three independent genuine quotations must be obtained.
• Establish contracts to ensure reduced pricing for all operating areas of the hotel.
• Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
• Ensures that all order receiving dates are updated by the buyers according to the suppliers promised delivery dates.
• Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
• Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
• Ensure the efficient operation of the Purchasing Department in all aspects.
• Research and identify new products and services for the hotel in market.
• Obtains written approval for established Minimum / Maximum stock levels by the financial controller and general manager.
• Checks, explains if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
• Approves all addition requests for new storeroom items, checking correct item description, unit, packing, category and establishes Min/Max estimated stock levels.
• Verify the 'pending orders' report on a daily basis, and all pending orders are checked and verified regularly.
• On a daily basis prepare list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
• Issues regularly slow moving item lists.
• Identifies items for standing orders utilising vendor's logistics for regular deliveries to the hotel based on approved highly consumed items.
• Ensures validity of items available, force issue obsolete items and follows up on action taken for disposal.
• Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
• Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
• Responsible for all administrative functions of the Materials Department, staffing, training and execution of other related duties.
• Responsible for all purchasing functions, quotations, quality and availability.
• Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests).
• Responsible for maintaining logical storeroom inventory levels operationally needed.
• Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability.
• Spot-checks entered system quotations, period validity, quotes locked by, etc.
• Ensures that the suppliers follow the rules relating to hygiene of goods delivered.
• Keeps all records in a way that they can be checked at any time for information or audit purposes.
• Liaison with the Assistant Purchasing Manager, Purchasing Coordinator, Receiving Agent, Stores Supervisor and F&B Cost Controller
• Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Prerequisites:

• Strong negotiating and closing skills required, along with a demonstrated ability to develop negotiation strategies for complex activities. Ability to evaluate legal and business risks and ramifications of proposed contractual terms. Consistently offer professional, engaging and friendly service

Qualifications

• OND/HND/B.Sc in Business Studies or MBA in Purchasing and Supply.
• With good knowledge of MS office suite and Materials management software (MMS)
• Minimum of 4 years experience as Assistant Purchase Manager, 4 years with expertise in the Hotel and Catering industry.

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Reports To: Human Resources Manager

Position Summary

• As Human Resources Coordinator you will work under the general guidance of the Hotel HR Manager and be responsible for supporting the HR team on their day to day operation.
• He/she executes the hotel’s Talent Development strategy by planning Company and hotel training programs and the recruiting of non-management roles in the hotel.
• Also Coordinating the administration support to the Human Resources team in accordance with the Hotel’s standard and procedures and to ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring.

HR Coordinator Duties and Responsibilities

• Attend any meetings on behalf of the HR Manager/ Officer.
• Assists with the organisation of the staff social events.
• Coordinating Hotel Associate events and activities.
• Compiling payroll / Absence data.
• Coordinating HR Dashboard / Statistics.
• Coordinating staff food festivals and entertainment programs.
• Co-ordinating staff daily transportation to and fro from staff accommodation.
• Assist and resolve hotel staff and management queries.
• Updating salary and benefits information.
• Developing job descriptions, short listing, interviewing and selecting candidates , preparing personal files of the colleagues.
• Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Responsible for the on the job orientation for new hires.
• Assist with Internship or training program and ensuring that all Interns are receiving the necessary support and guidance during their industrial exposure training.
• Manage HR administration such as starters and leavers process.
• Complete monthly and fortnightly paperwork to be submitted to the Payroll team.
• Ensure up to date and accurate information is fed into the Human Resources Software.
• Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians, grievance and capability.
• Ensure recruitment and selection process is adhered to and that all the relevant immigration checks are carried out correctly.
• Manage HR administration such as contracts, letters and personnel files.
• Full usage of HR System including running of Payroll, Change of Status Requests and other amendments as required that are for HRD Approval.
• Maintenance of HR email account and ensures prompt response.
• Analyze staff turnover and sick leave with the aim of implementing strategies for reduction.
• Assists the HR manager in Budget preparation where required and is fully aware of all Budgeted Positions and hiring approvals.
• Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level employment.
• Full coordination of employment residence visa, renewals, visa medicals and termination of employment along with the PRO team.
• Ensure compliance with all HR legislation and keep up to date with changes to local authorities.
• Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any Grievance Complaints made as required.
• Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials.
• Ensures confidentiality is maintained at all times, and provides information only to those with a need to know.
• To know and follow the Health & Safety at Work Act and comply with the hotel’s Health & Safety policy.

Education

• Bachelor degree or Masters in Human Resources.

Experience

• At least 2 year of experience in an International Luxury Brand Hotel in the same / similar field.

Prerequisites:

• Confidence in working independently and part of a team.
• Flexibility to respond to a range of different work situations.
• Effective written and oral communications skills including the ability to prepare reports, proposals , policies and procedure

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Reports To: General Manager / Resident Manager

Position Summary

• As a Security Chief you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.
• Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.

Duties and Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Track departmental safety record and document medically treated and non-treated injuries.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees and guides the efforts of the Fire and Safety Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
• Monitor staff activity and coach subordinate performance.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follows proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.

Requirements

• Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Education:

• High school Diploma or 2-year Degree from an accredited University in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.

Experience:

• At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitality environment.