Human Resources Coordinator at Lilygate Hotels

Reports To: Human Resources Manager

Position Summary

• As Human Resources Coordinator you will work under the general guidance of the Hotel HR Manager and be responsible for supporting the HR team on their day to day operation.
• He/she executes the hotel’s Talent Development strategy by planning Company and hotel training programs and the recruiting of non-management roles in the hotel.
• Also Coordinating the administration support to the Human Resources team in accordance with the Hotel’s standard and procedures and to ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring.

HR Coordinator Duties and Responsibilities

• Attend any meetings on behalf of the HR Manager/ Officer.
• Assists with the organisation of the staff social events.
• Coordinating Hotel Associate events and activities.
• Compiling payroll / Absence data.
• Coordinating HR Dashboard / Statistics.
• Coordinating staff food festivals and entertainment programs.
• Co-ordinating staff daily transportation to and fro from staff accommodation.
• Assist and resolve hotel staff and management queries.
• Updating salary and benefits information.
• Developing job descriptions, short listing, interviewing and selecting candidates , preparing personal files of the colleagues.
• Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Responsible for the on the job orientation for new hires.
• Assist with Internship or training program and ensuring that all Interns are receiving the necessary support and guidance during their industrial exposure training.
• Manage HR administration such as starters and leavers process.
• Complete monthly and fortnightly paperwork to be submitted to the Payroll team.
• Ensure up to date and accurate information is fed into the Human Resources Software.
• Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians, grievance and capability.
• Ensure recruitment and selection process is adhered to and that all the relevant immigration checks are carried out correctly.
• Manage HR administration such as contracts, letters and personnel files.
• Full usage of HR System including running of Payroll, Change of Status Requests and other amendments as required that are for HRD Approval.
• Maintenance of HR email account and ensures prompt response.
• Analyze staff turnover and sick leave with the aim of implementing strategies for reduction.
• Assists the HR manager in Budget preparation where required and is fully aware of all Budgeted Positions and hiring approvals.
• Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level employment.
• Full coordination of employment residence visa, renewals, visa medicals and termination of employment along with the PRO team.
• Ensure compliance with all HR legislation and keep up to date with changes to local authorities.
• Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any Grievance Complaints made as required.
• Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials.
• Ensures confidentiality is maintained at all times, and provides information only to those with a need to know.
• To know and follow the Health & Safety at Work Act and comply with the hotel’s Health & Safety policy.

Education

• Bachelor degree or Masters in Human Resources.

Experience

• At least 2 year of experience in an International Luxury Brand Hotel in the same / similar field.

Prerequisites:

• Confidence in working independently and part of a team.
• Flexibility to respond to a range of different work situations.
• Effective written and oral communications skills including the ability to prepare reports, proposals , policies and procedure