Jobs at an Haulage and Freight Company - Stresert Services Limited

Job Ref: HOC

Position Objective

• To direct, promote, and coordinate the daily activities of the company in a manner that will optimize the company’s market share, improve efficiency, help achieve the mission and goals, and result in outstanding customer service.
• The ideal person should be admirable in Operations & General Management, Marketing and must be service oriented.

Responsibilities

• Oversee the operational running of the courier/express subsidiary.
• Develop and implement policies in order to continuously improve operational efficiency in courier/express service
• Ensure that operational procedures are in place to guarantee safe collection and dispatch of customer’s items and maintenance of data and records.
• Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
• Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
• Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
• Drive the creation of new business relationships for the company.
• Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
• Ensure high standard of customer experience always.
• Ensure the growth in the company’s market share.
• Drive the company’s operational policy and ensures high operational standards.
• Proffers solutions to operational challenge at all stages.
• Ensure timely and accurate communication of information which affects service quality.
• Drives and promote safe handling of all mails.
• Maintains a safe and organized storage facility for all consignments in transit (warehousing related).
• Ensures proper use and maintenance of all operations tools and equipment.
• Designs standard flow chart for the Company’s delivery process.

Education, Skills and Experience

• Must be a graduate; additional qualification will be a plus.
• Must be commercially aware with a passion for customer service and delivery with very strict timelines
• Excellent people management and team leadership skills
• Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
• At least seven (7) years experience in senior operational management role in the courier/express industry.

Salary
Salary is open to negotiations.

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Job Ref: GMLOG
Position Objective

• Enhance the reputation and relationship of the organization with key customers and accounts in order to further the company’s business interests by taking ownership of the entire activities of the organization.
• Strategize marketing/business development/operations/projects and to direct the activities of the organization to ensure achievement of respective sales targets of the subsidiaries and business plans
• Manage and motivate the operations, projects and other personnel in order to synergise their efforts to the achievement of the company’s targets / goals.

Responsibilities

• Areas of responsibilities will cover the following aspects of the business
• Logistics Operations
• Finance
• People Management
• Safety
• Fleet/Assets Management
• Business Development/Marketing
• New Projects
• Growth / Customer Experience

Education, Skills and Experience

• Bachelor's degree in Business or Supply Chain Management required
• Master's or advanced degree in Logistics/ transpiration or Management is highly desirable
• Project Management skills, including operations start-up and/or closedown experience preferred
• Engineering and IT awareness, including supply chain modeling, use of routing, Transportation Management and Warehouse Management applications are desirable
• Multiple Supply Chain Service line experience (transportation, warehouse, lead logistics provider, etc) preferred
• Presentation & communication skills (internally and externally) required
• Customer Relationship management, including demonstrated sales success with existing business required
• Strong financial experience and problem solving / process Improvement skills required
• Excellent people management and team leadership skills
• Strong analytical skills and ability to simplify the complex and continuously identify new opportunities
• At least eight (8) years experience in senior management role in the logistics industry.

Salary
Salary is open to negotiations.