Dispatch Monitoring & Client Support Officer at Metro Pro Movers Ltd

Location: Alimosho LGA, Lagos (Mandatory)

Metro Pro Movers is looking for a detail oriented and reliable Dispatch Monitoring & Client Support Officer to join our team. This role focuses on overseeing ongoing service operations, staying in constant communication with drivers and customers, and ensuring all jobs are executed smoothly from start to finish.

Responsibilities

• Monitor and oversee active moving jobs to ensure timely and efficient service delivery
• Maintain regular communication with drivers and field staff throughout each job
• Provide real-time updates to customers regarding job progress and status
• Quickly identify and resolve delays or issues during operations
• Record and update job details, timelines, and service outcomes accurately
• Coordinate with the operations and sales team to ensure seamless service execution
• Follow up with customers after service completion when necessary

Requirements

• Must reside in Alimosho LGA, Lagos (compulsory requirement)
• Strong communication skills (spoken and written English)
• Good computer skills and ability to use basic digital tools
• Strong attention to detail and problem-solving ability
• Ability to work independently and manage multiple tasks
• Previous experience in logistics, dispatch, or customer support is an advantage

Work Schedule

12:00 PM – 10:00 PM (WAT)

Salary & Benefits

• Basic Salary: ₦150,000 per month (₦125,000/month during the first 3 months probation)
• Training Period (First Month): ₦100,000
• Performance Bonuses: Available based on efficiency and service delivery