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  • Posted: Jan 16, 2017
    Deadline: Not specified
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    The passion for developing people and the need for organizations to identify these potentials by putting in place the right structures, processes and systems in ensuring individuals operate at optimum birthed HReade Limited. At HReade we focus on businesses and people. These two, we believe, must coexist for goals to be actualized. We begin with identifying what a company wants to achieve in the short, medium and long term and then identify the "right” people doing the "right” jobs with the "right” processes and systems. In today’s competitive business environment, it is not just about having the best technologies, ideas or business plan but most importantly, having the "right” people. HReade is a human resource consulting firm which adopts a collaborative approach in ensuring our Clients build competitive advantages through their people thereby increasing value for stakeholders and customers.
    Read more about this company

     

    Help Desk Support Officer

    Division/Department

    IT / Customer Service

    Reports To

    Operations Manager

    ESSENTIAL JOB FUNCTIONS

    • Professionally handle incoming requests from end users and ensure that issues are resolved both promptly and thoroughly.
    • Thoroughly and efficiently gather user information, access and fulfill user’s needs, educate the end user where applicable to prevent the need for future contacts and document interactions.
    • Troubleshoot end user’s issues over the phone.
    • Handles issues in the best interest of both end users and Nigerian Law Publications.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the end user’s experience.
    • Interact with end users to provide and process information in response to inquiries, concerns, and requests about service delivery.
    • Identify and escalate priority issues per end users specifications.
    • Redirect problems to appropriate resource.
    • Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.
    • Write training Manuals
    • Follow up with end users to ensure issue has been resolved.
    • Gain feedback from end users about user online experience.

    EDUCATION

    • Bachelor’s degree in Computer Science of other relevant discipline.

    KNOWLEDGE REQUIREMENT

    • Excellent working knowledge of up-to-date desktop applications
    • In-depth knowledge of ICT business environment.

    SKILLS REQUIREMENTS

    • Deciding and initiating action
    • Analyzing
    • Delivering results and meeting customer expectations
    • Highly developed sense of integrity and commitment to end user satisfaction.
    • Demonstrated passion for excellence with respect to treating and caring for end users.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Strong detail orientation and communication/listening skills.
    •  Possess a strong work ethic and team player mentality.

    WORK EXPERIENCE

    • A minimum of 1-3 years post-graduate experience in a similar position, preferably, professional experience with use of CRM to support Enterprise systems.

    go to method of application ยป

    System Administrator

     

    Reports To

     

    Operations Manager / IT Manager

     

    ESSENTIAL JOB FUNCTIONS

     

    • Installing and configuring computer systems.
    • Providing system support to other system users
    • Troubleshooting system and network problems and diagnosing and solving faults arising from online publication systems;
    • Providing procedural documentation and relevant reports;
    • Maintains end users confidence and protects operations by keeping information confidential.
    • Manage requests for IT application access, ensuring full compliance to agreed security policies and procedures.
    • Responding within agreed time limits to call-outs;
    • Servers as first level support on all incidents with online publication systems
    • Working continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritizing and managing many open cases at one time;
    • Rapidly establishing a good working relationship with team members and other professionals.
    • Evaluates system potential by testing compatibility of new programs with existing programs.
    • Performing backup and restore procedures
    • Continually develop Disaster recovery and business continuity plan
    • Ensure system environments are fully maintained with appropriately supported updates and patches
    • Provide assistance with testing and deployment of application changes/releases.
    • Analyzing call logs to spot trends and underlying issues
    • Proactively monitoring systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring/maintenance procedures.

     

    EDUCATION

     

    Bachelor’s degree in Computer Science, Engineering or other relevant discipline.

     

    KNOWLEDGE REQUIREMENTS

     

    • Excellent working knowledge of up-to-date servers and desktop systems
    • Knowledge of Windows Servers, Linux OS and Virtualization
    • Knowledge of network and security systems.
    • Ability to work well with others, as well as independently. Attention to detail.
    • Strong organizational skills and ability to multi-task.
    • Strong Problem solving skills
    • Knowledge CRM /Helpdesk applications.

     

    SKILLS REQUIREMENTS

     

    • Deciding and initiating action
    • Analyzing
    • Creating and Innovative
    • Strong interpersonal skills
    • Highly developed sense of integrity and ethics
    • Must possess astute technical competency
    • Effective communication skills
    • Good reporting, project and time management skills with persistence
    • Planning and Organizing
    • Problem solving and research skills

     

    WORK EXPERIENCE

     

    A minimum of 3-5 years post-graduate experience in a similar position, preferably, professional experience should be against the background of enterprise system solutions.

    Method of Application

    Use the link(s) below to apply on company website.

     

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