• Jobs in a Multinational eCommerce Company via Adexen

  • Posted on: 23 May, 2016 Deadline: Not Specified
  • View Jobs in Online Sales / Marketing View All Jobs at Adexen
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  • Adexen Recruitment Agency is mandated by a multinational e-commerce company with a mission to build leading online marketplaces in emerging markets to recruit candidates for its operations in Nigeria in the capacity below:

    Online Marketing Manager

     

    Job Description

    • Managing the entire online marketing budget for company across multiple channels & device and ensure that ROI and targets are being met.
    • Execute and optimize all Search advertising activities including keyword research, campaign creation, writing ad copies, and optimizing the campaigns based on KPIs.
    • Execute and optimize all display advertising activities including re-targeting, dynamic campaigns across GDN, Facebook and other partners.
    • Execute and optimize Mobile App campaigns including new user acquisition and re engagement.
    • Analyzing the results and performance of all channels in total and individually.
    • Responsible for budget allocation across channels based on performance & Keeping track of spend and budgets.
    • Coordinate with designers and come up with banners and update creative constantly for better CTR.
    • Provide consultancy to internal and external stakeholders in the best way to achieve their KPIs.
    • Up-to-date with the latest trends and best practices in digital marketing and measurement.
    • Handle all stakeholder communication from daily queries to weekly catch ups to Post
    • Campaign Analysis reports.
    • Manage weekly & monthly reporting on the performance of all search, display & App campaigns to marketing director and central team.

    Expectations

    • Minimum of 4 years work experience in Performance Marketing from a reputed organization; with good knowledge in managing PPC campaigns,
    • Google AdWords & Facebook advertising, and third party tools such as double click bid management.
    • Bachelor's /B.B.A preferably in Information Technology from any reputed University
    • 4 years experience in Performance Marketing.
    • Proven track record of management of PPC campaigns
    • Experience working with large budget.
    • Extensive Experience with Google AdWords & Facebook advertising.

    go to method of application »

    Contact Center Manager

     

    Job Description

    • Managing the operations of the support centre; ad reviewing, email support, inbound calls, outbound campaigns, telemarketing, telesales and user verification.
    • Setting and meeting performance targets for speed, efficiency and quality
    • Forecasting, analyzing and reporting KPI figures on weekly and monthly basis
    • Help achieve daily quantitative targets and service levels
    • Monitor progress and ensure timelines are met
    • Ensure that all infrastructure works efficiently
    • Organizing staffing; including shift patterns and the number of staff required to meet demand
    • Reviewing the performance of staff, identifying training needs and planning sessions
    • Preparing roster for customer support team
    • Training, coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
    • Maintain the log for agent leaves, vacation and planning of manpower for emergency situations.
    • Monitoring random reviews and customer support emails to improve quality, minimize errors and track operative performance
    • Mystery call reporting
    • Recording statistics, user rates and the performance levels of the centre and preparing reports
    • Handling complex customer complaints or enquiries.
    • Follow up on all the activities sent and share team workload
    • Provide action plan to agents on basis of findings
    • Maintaining up-to-date of the industry developments

    Expectations

    • Minimum 10 years of experience from Contact Centers in Telcos or other leading company with a significant Contact Center department
    • Minimum 3 years of experience of managing a contact center department
    • Must have studied Business, Finance, Economics or equivalent from a leading university
    • Enjoy networking and building relationships
    • Leadership skills with strong interpersonal and social skills with a proven track record of exceeding onset targets
    • Tenacious, ambitious and a great communicator
    • Internet and public friendly
    • Written and oral fluency of Bangla and English is required

    Method of Application

    To apply, click on preferred job titles below:

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