Jobs in a Multinational eCommerce Company via Adexen

Job Description

• Managing the entire online marketing budget for company across multiple channels & device and ensure that ROI and targets are being met.
• Execute and optimize all Search advertising activities including keyword research, campaign creation, writing ad copies, and optimizing the campaigns based on KPIs.
• Execute and optimize all display advertising activities including re-targeting, dynamic campaigns across GDN, Facebook and other partners.
• Execute and optimize Mobile App campaigns including new user acquisition and re engagement.
• Analyzing the results and performance of all channels in total and individually.
• Responsible for budget allocation across channels based on performance & Keeping track of spend and budgets.
• Coordinate with designers and come up with banners and update creative constantly for better CTR.
• Provide consultancy to internal and external stakeholders in the best way to achieve their KPIs.
• Up-to-date with the latest trends and best practices in digital marketing and measurement.
• Handle all stakeholder communication from daily queries to weekly catch ups to Post
• Campaign Analysis reports.
• Manage weekly & monthly reporting on the performance of all search, display & App campaigns to marketing director and central team.

Expectations

• Minimum of 4 years work experience in Performance Marketing from a reputed organization; with good knowledge in managing PPC campaigns,
• Google AdWords & Facebook advertising, and third party tools such as double click bid management.
• Bachelor's /B.B.A preferably in Information Technology from any reputed University
• 4 years experience in Performance Marketing.
• Proven track record of management of PPC campaigns
• Experience working with large budget.
• Extensive Experience with Google AdWords & Facebook advertising.

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Job Description

• Managing the operations of the support centre; ad reviewing, email support, inbound calls, outbound campaigns, telemarketing, telesales and user verification.
• Setting and meeting performance targets for speed, efficiency and quality
• Forecasting, analyzing and reporting KPI figures on weekly and monthly basis
• Help achieve daily quantitative targets and service levels
• Monitor progress and ensure timelines are met
• Ensure that all infrastructure works efficiently
• Organizing staffing; including shift patterns and the number of staff required to meet demand
• Reviewing the performance of staff, identifying training needs and planning sessions
• Preparing roster for customer support team
• Training, coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Maintain the log for agent leaves, vacation and planning of manpower for emergency situations.
• Monitoring random reviews and customer support emails to improve quality, minimize errors and track operative performance
• Mystery call reporting
• Recording statistics, user rates and the performance levels of the centre and preparing reports
• Handling complex customer complaints or enquiries.
• Follow up on all the activities sent and share team workload
• Provide action plan to agents on basis of findings
• Maintaining up-to-date of the industry developments

Expectations

• Minimum 10 years of experience from Contact Centers in Telcos or other leading company with a significant Contact Center department
• Minimum 3 years of experience of managing a contact center department
• Must have studied Business, Finance, Economics or equivalent from a leading university
• Enjoy networking and building relationships
• Leadership skills with strong interpersonal and social skills with a proven track record of exceeding onset targets
• Tenacious, ambitious and a great communicator
• Internet and public friendly
• Written and oral fluency of Bangla and English is required