You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Jobs in a Multinational eCommerce Company via Adexen

  • Posted on: 23 May, 2016 Deadline: Not Specified
  • View Jobs in Online Sales / Marketing View All Jobs at Adexen
  • Subscribe to free job alerts
  • Adexen Recruitment Agency is mandated by a multinational e-commerce company with a mission to build leading online marketplaces in emerging markets to recruit candidates for its operations in Nigeria in the capacity below:

    Online Marketing Manager

     

    Job Description

    • Managing the entire online marketing budget for company across multiple channels & device and ensure that ROI and targets are being met.
    • Execute and optimize all Search advertising activities including keyword research, campaign creation, writing ad copies, and optimizing the campaigns based on KPIs.
    • Execute and optimize all display advertising activities including re-targeting, dynamic campaigns across GDN, Facebook and other partners.
    • Execute and optimize Mobile App campaigns including new user acquisition and re engagement.
    • Analyzing the results and performance of all channels in total and individually.
    • Responsible for budget allocation across channels based on performance & Keeping track of spend and budgets.
    • Coordinate with designers and come up with banners and update creative constantly for better CTR.
    • Provide consultancy to internal and external stakeholders in the best way to achieve their KPIs.
    • Up-to-date with the latest trends and best practices in digital marketing and measurement.
    • Handle all stakeholder communication from daily queries to weekly catch ups to Post
    • Campaign Analysis reports.
    • Manage weekly & monthly reporting on the performance of all search, display & App campaigns to marketing director and central team.

    Expectations

    • Minimum of 4 years work experience in Performance Marketing from a reputed organization; with good knowledge in managing PPC campaigns,
    • Google AdWords & Facebook advertising, and third party tools such as double click bid management.
    • Bachelor's /B.B.A preferably in Information Technology from any reputed University
    • 4 years experience in Performance Marketing.
    • Proven track record of management of PPC campaigns
    • Experience working with large budget.
    • Extensive Experience with Google AdWords & Facebook advertising.

    go to method of application »

    Contact Center Manager

     

    Job Description

    • Managing the operations of the support centre; ad reviewing, email support, inbound calls, outbound campaigns, telemarketing, telesales and user verification.
    • Setting and meeting performance targets for speed, efficiency and quality
    • Forecasting, analyzing and reporting KPI figures on weekly and monthly basis
    • Help achieve daily quantitative targets and service levels
    • Monitor progress and ensure timelines are met
    • Ensure that all infrastructure works efficiently
    • Organizing staffing; including shift patterns and the number of staff required to meet demand
    • Reviewing the performance of staff, identifying training needs and planning sessions
    • Preparing roster for customer support team
    • Training, coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
    • Maintain the log for agent leaves, vacation and planning of manpower for emergency situations.
    • Monitoring random reviews and customer support emails to improve quality, minimize errors and track operative performance
    • Mystery call reporting
    • Recording statistics, user rates and the performance levels of the centre and preparing reports
    • Handling complex customer complaints or enquiries.
    • Follow up on all the activities sent and share team workload
    • Provide action plan to agents on basis of findings
    • Maintaining up-to-date of the industry developments

    Expectations

    • Minimum 10 years of experience from Contact Centers in Telcos or other leading company with a significant Contact Center department
    • Minimum 3 years of experience of managing a contact center department
    • Must have studied Business, Finance, Economics or equivalent from a leading university
    • Enjoy networking and building relationships
    • Leadership skills with strong interpersonal and social skills with a proven track record of exceeding onset targets
    • Tenacious, ambitious and a great communicator
    • Internet and public friendly
    • Written and oral fluency of Bangla and English is required

    Method of Application

    To apply, click on preferred job titles below:

    Have you ever needed salary data to make informed career decisions? Introducing MySalaryscale.com, a platform that crowdsources salary data in Nigeria and we will love your input. Join MySalaryScale.
  • ❮ Back to All Jobs
  • Know more about AdexenSimilar Jobs
  • Search for jobs by keyword
  • Graduate Digital Marketing Officers at Synergy HR Solutions Limited (6 Positions)
  • Head, Marketing & Growth at DealDey
  • Job Openings at Kilimall
  • Community Coordinators at Supermart.ng
  • Freelance Graphic Designer at BuyNigeriaMade
  • Latest Vacancies at David Wej
  • Order Processor at Supermart.ng
  • Career Opportunities at Jumia Nigeria
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
 
 
Send your application through

Yahoomail Gmail Hotmail