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  • Posted: Aug 26, 2015
    Deadline: Not specified
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    Huawei Technologies Co. Ltd. /ˈwɑːˌweɪ/ is a Chinese multinational networking and telecommunications equipment and services company headquartered in Shenzhen, Guangdong. It is the largest telecommunications equipment maker in the world, having overtaken Ericsson in 2012. Huawei was founded in 19...
    Read more about this company

     

    ACCOUNT MANAGER (FINANCIAL SECTOR INDUSTRY)

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Not specified
    • Job Field

    Job description

    1. Responsible for the sales of IT product/service in Nigeria Banking Industry.
    2. Responsible for customer care and the explore and management of customer relationship
    3. Realize the target of sales, marketing and payment collection
    4. Responsible for the establishment and improvement of Brand influence of Huawei and product.

    Desired Skills and Experience

    • At Least 5 years experience in IT industry, familiar with the products as storage, server, router and switch, etc, the background of sales in financial industry and resources of customer will be highly preferred.
    • Experience of working in OEM（e.g, Cisco/Juniper, IBM/HP） or working in the local influential integrators（e.g  Weco/Dimension data）
    • Proactive style and could work under high pressure and more involvement of working.
    • Understand the banking system

    go to method of application »

    Customer Service Manager

    • Job Type
    • Qualification BA/BSc/HND
    • Experience None
    • Location Not specified
    • Job Field

    Job description

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused towards that mission
    • Develop service procedures, policies and standards
    • Keep accurate records and document customer service actions and discussions
    • Analyse statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilise assets to achieve qualitative and quantitative targets
    • Adhere to and manage the approved budget
    • Maintain an orderly workflow according to priorities
    Desired Skills and Experience
    • Proven working experience as a customer service manager for smart phone
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field

    go to method of application »

    Marketing Public Relations Manager

    Job description

    • Develop marketing communications plan including strategy, goals, budget and tactics
    • Develop media relations strategy, seeking high-level placements in print, broadcast and online media
    • Coordinate all public relations activities
    • Direct social media team to engage audiences across traditional and new media
    • Leverage existing media relationships and cultivate new contacts within business and industry media
    • Manage media inquiries and interview requests
    • Create content for press releases, byline articles and keynote presentations
    • Monitor, analyze and communicate PR results on a quarterly basis
    • Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
    • Build relationships with thought leaders to grow industry awareness
    • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them
    Desired Skills and Experience
    • Proven working experience in public relations required
    • Proven track record designing and executing successful public relations campaigns at both a local and national level
    • Strong relationships with both local and national business and industry media outlets
    • Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews
    • Exceptional writing and editing skills
    • Solid experience with social media including blogs, Facebook, Twitter, etc.
    • Event planning experience
    • BA/MA degree in Marketing, Advertising, Communications or a related discipline
    • Familiar with digital Marketing, Retail Marketing.
    • It is better if candidates has worked in Samsung, Nokia,Henieken, Star, P&G, Pepsi,etc

    go to method of application »

    Network & Security Specialist

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Job description

    • Ensure the provision of optimal user support on all IT network infrastructure within banking industry customer network.
    • Assist in implementing defined work programmes and plans in the area of IT security.
    • Assist in performing risk assessments and security scans on banking industry customer’s information systems.
    • Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
    • Assist in analysing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
    • Identify and investigate anomalous log entries and possible implications on security, integrity and performance of banking industry customer’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
    • Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
    • Liaise with relevant unit/ team/function in carrying out all relevant activities.
    • Attend team/divisional/departmental meetings as required.
    • Assist in providing technical support to end users of banking industry customer’s IT network infrastructure organisation-wide.
    • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
    • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
    • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
    • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
    • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
    • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
    • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
    • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
    • Liaise with relevant unit/ team/function in carrying out all relevant activities.
    • Attend team/divisional/departmental meetings as required.
    • Provide guidance and manage the performance of subordinates (where applicable).
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
    • Perform any other duties as assigned by the Manager, Network Infrastructure Support.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of two (2) years relevant work experience.

    go to method of application »

    Regional Operation Lead

    • Job Type
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience 8 - 12 years
    • Location Not specified
    • Job Field

    Job description

    • Oversee the provision of hands-on technical support on all IT related issues (hardware, software and network related) to end users across the organisation.
    • Assist the Director, IT in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
    • Assist in the definition of IT strategies, plans, policies, projects and service levels.
    • Develop policies, processes and procedures that ensure incident management and control and define how IT related issues are identified, received, documented and corrected.
    • Keep abreast of global and local best practice as it relates to the unit’s activities.
    • Continuously review the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    • Identify required resources, personnel, funding to achieve the unit’s strategy.
    • Establish and maintain relationships with key internal and external stakeholders.
    • Coordinate the activities of the Service Desk/ Monitoring Center and ensure adherence to defined policies and procedures.
    • Coordinate the maintenance of error logs and ensure that appropriate steps are taken to facilitate speedy resolution of recurring service requests.
    • Coordinate the periodic analysis of issues and requests to identify frequently recurring issues and thus facilitate their speedy/efficient resolution
    • Ensure the escalation of irresolvable issues to relevant specialists in other units e.g. LAN/WAN and hardware operational problems to Network and Infrastructure Support team; enterprise solutions-related issues to Enterprise Solution support team.
    • Provide input on possible enhancements to existing systems/ products, based on user queries/ feedback.
    • Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands.
    • Coordinate the activities of external vendors for asset maintenance and repair.
    • Keep abreast of new end user technologies and apply knowledge to banking industry customer.
    • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
    • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
    • Manage inter-functional relations to ensure synergy across the various departmental functions.
    • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
    • Monitor and control the budgetary needs of the unit.
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
    • Perform any other duties as assigned by the Director, IT.

    Desired Skills and Experience

    • First degree or equivalent in a relevant discipline.
    • Postgraduate/ professional qualification in a related field will be an added advantage.
    • Eight (8) to twelve (12) years work experience, with at least three (3) years in a managerial role.

    go to method of application »

    System Operator

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Not specified
    • Job Field

    Job description

    • Monitors and ensures compliance with the internal policy and procedures, provides support for the Information Technology infrastructure including vendor escalation, takes inbound vendor calls and works with them or routes them to the appropriate resources, manages inbound employee calls and identifies and escalates internal issues.
    • Perform proactive monitoring of servers, databases and network devices 
    • Update assigned tasks in a timely manner; escalate as required to management, vendors and clients. 
    • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
    • 24/7 monitoring requires a flexible schedule with weekend and evening support 
    • Good writing and reading skills 
    • Excellent follow up and time control skills 
    • Ability to assess the impact of different network problems
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of three (3) years relevant work experience.

    go to method of application »

    Tools Specialist

    • Job Type
    • Qualification BA/BSc/HND
    • Experience None
    • Location Not specified
    • Job Field

    Job description

    • Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
    • Hands-on responsibility over the monitoring & control system of infrastructure and applications.
    • Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades, solving problems, vendors relationship.
    • Responsible to configure the M&C tools including ongoing inspections and constant improvements.
    • Develop scripts, reports and other solutions for monitoring
    • Reduce false alarms and support alert analysis.
    • Provides 7x24 support on a rotating schedule.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Familiar with at least one or more of BMC/IBM/HP/CA TSM toolset to implement, design and consult.
    • Familiar with at least one or more of VMware/Cisco/Microsoft/Redhat/IBM/Oracle toolset or Open Source IT Operation (ITOM) tool suite to monitor performance, capacity and health check.
    • ITIL certification is preferred.

    go to method of application »

    Data Centre Specialist

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Job description

    • Assist in the resolution of first level IT related hardware, and network issues organization-wide.
    • Assist in providing general first level technical support Data Centre organisation-wide.
    • Assist in resolving issues and attending to service requests in line with agreed SLAs.
    • Interact and consult with internal and external customers to manage customer satisfaction.
    • Assist in developing and maintaining an accurate database of historical information about previous user issues.
    • Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the BO and FS Lead.
    • Perform other duties as assigned by the BO and FS Lead.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of two (2) years relevant work experience.

    go to method of application »

    ACCOUNT MANAGER (FINANCIAL SECTOR INDUSTRY)

    Job description

    1. Responsible for the sales of IT product/service in Nigeria Banking Industry.
    2. Responsible for customer care and the explore and management of customer relationship
    3. Realize the target of sales, marketing and payment collection
    4. Responsible for the establishment and improvement of Brand influence of Huawei and product.

    Desired Skills and Experience

    • At Least 5 years experience in IT industry, familiar with the products as storage, server, router and switch, etc, the background of sales in financial industry and resources of customer will be highly preferred.
    • Experience of working in OEM（e.g, Cisco/Juniper, IBM/HP） or working in the local influential integrators（e.g  Weco/Dimension data）
    • Proactive style and could work under high pressure and more involvement of working.
    • Understand the banking system

    go to method of application »

    Customer Service Manager

    Job description

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused towards that mission
    • Develop service procedures, policies and standards
    • Keep accurate records and document customer service actions and discussions
    • Analyse statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilise assets to achieve qualitative and quantitative targets
    • Adhere to and manage the approved budget
    • Maintain an orderly workflow according to priorities
    Desired Skills and Experience
    • Proven working experience as a customer service manager for smart phone
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field

    go to method of application »

    Marketing Public Relations Manager

    Job description

    • Develop marketing communications plan including strategy, goals, budget and tactics
    • Develop media relations strategy, seeking high-level placements in print, broadcast and online media
    • Coordinate all public relations activities
    • Direct social media team to engage audiences across traditional and new media
    • Leverage existing media relationships and cultivate new contacts within business and industry media
    • Manage media inquiries and interview requests
    • Create content for press releases, byline articles and keynote presentations
    • Monitor, analyze and communicate PR results on a quarterly basis
    • Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
    • Build relationships with thought leaders to grow industry awareness
    • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them
    Desired Skills and Experience
    • Proven working experience in public relations required
    • Proven track record designing and executing successful public relations campaigns at both a local and national level
    • Strong relationships with both local and national business and industry media outlets
    • Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews
    • Exceptional writing and editing skills
    • Solid experience with social media including blogs, Facebook, Twitter, etc.
    • Event planning experience
    • BA/MA degree in Marketing, Advertising, Communications or a related discipline
    • Familiar with digital Marketing, Retail Marketing.
    • It is better if candidates has worked in Samsung, Nokia,Henieken, Star, P&G, Pepsi,etc

    go to method of application »

    Network & Security Specialist

    Job description

    • Ensure the provision of optimal user support on all IT network infrastructure within banking industry customer network.
    • Assist in implementing defined work programmes and plans in the area of IT security.
    • Assist in performing risk assessments and security scans on banking industry customer’s information systems.
    • Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
    • Assist in analysing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
    • Identify and investigate anomalous log entries and possible implications on security, integrity and performance of banking industry customer’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
    • Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
    • Liaise with relevant unit/ team/function in carrying out all relevant activities.
    • Attend team/divisional/departmental meetings as required.
    • Assist in providing technical support to end users of banking industry customer’s IT network infrastructure organisation-wide.
    • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
    • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
    • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
    • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
    • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
    • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
    • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
    • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
    • Liaise with relevant unit/ team/function in carrying out all relevant activities.
    • Attend team/divisional/departmental meetings as required.
    • Provide guidance and manage the performance of subordinates (where applicable).
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
    • Perform any other duties as assigned by the Manager, Network Infrastructure Support.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of two (2) years relevant work experience.

    go to method of application »

    Regional Operation Lead

    Job description

    • Oversee the provision of hands-on technical support on all IT related issues (hardware, software and network related) to end users across the organisation.
    • Assist the Director, IT in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
    • Assist in the definition of IT strategies, plans, policies, projects and service levels.
    • Develop policies, processes and procedures that ensure incident management and control and define how IT related issues are identified, received, documented and corrected.
    • Keep abreast of global and local best practice as it relates to the unit’s activities.
    • Continuously review the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    • Identify required resources, personnel, funding to achieve the unit’s strategy.
    • Establish and maintain relationships with key internal and external stakeholders.
    • Coordinate the activities of the Service Desk/ Monitoring Center and ensure adherence to defined policies and procedures.
    • Coordinate the maintenance of error logs and ensure that appropriate steps are taken to facilitate speedy resolution of recurring service requests.
    • Coordinate the periodic analysis of issues and requests to identify frequently recurring issues and thus facilitate their speedy/efficient resolution
    • Ensure the escalation of irresolvable issues to relevant specialists in other units e.g. LAN/WAN and hardware operational problems to Network and Infrastructure Support team; enterprise solutions-related issues to Enterprise Solution support team.
    • Provide input on possible enhancements to existing systems/ products, based on user queries/ feedback.
    • Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands.
    • Coordinate the activities of external vendors for asset maintenance and repair.
    • Keep abreast of new end user technologies and apply knowledge to banking industry customer.
    • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
    • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
    • Manage inter-functional relations to ensure synergy across the various departmental functions.
    • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
    • Monitor and control the budgetary needs of the unit.
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
    • Perform any other duties as assigned by the Director, IT.

    Desired Skills and Experience

    • First degree or equivalent in a relevant discipline.
    • Postgraduate/ professional qualification in a related field will be an added advantage.
    • Eight (8) to twelve (12) years work experience, with at least three (3) years in a managerial role.

    go to method of application »

    System Operator

    Job description

    • Monitors and ensures compliance with the internal policy and procedures, provides support for the Information Technology infrastructure including vendor escalation, takes inbound vendor calls and works with them or routes them to the appropriate resources, manages inbound employee calls and identifies and escalates internal issues.
    • Perform proactive monitoring of servers, databases and network devices 
    • Update assigned tasks in a timely manner; escalate as required to management, vendors and clients. 
    • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
    • 24/7 monitoring requires a flexible schedule with weekend and evening support 
    • Good writing and reading skills 
    • Excellent follow up and time control skills 
    • Ability to assess the impact of different network problems
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of three (3) years relevant work experience.

    go to method of application »

    Tools Specialist

    Job description

    • Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
    • Hands-on responsibility over the monitoring & control system of infrastructure and applications.
    • Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades, solving problems, vendors relationship.
    • Responsible to configure the M&C tools including ongoing inspections and constant improvements.
    • Develop scripts, reports and other solutions for monitoring
    • Reduce false alarms and support alert analysis.
    • Provides 7x24 support on a rotating schedule.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Familiar with at least one or more of BMC/IBM/HP/CA TSM toolset to implement, design and consult.
    • Familiar with at least one or more of VMware/Cisco/Microsoft/Redhat/IBM/Oracle toolset or Open Source IT Operation (ITOM) tool suite to monitor performance, capacity and health check.
    • ITIL certification is preferred.

    go to method of application »

    Data Centre Specialist

    Job description

    • Assist in the resolution of first level IT related hardware, and network issues organization-wide.
    • Assist in providing general first level technical support Data Centre organisation-wide.
    • Assist in resolving issues and attending to service requests in line with agreed SLAs.
    • Interact and consult with internal and external customers to manage customer satisfaction.
    • Assist in developing and maintaining an accurate database of historical information about previous user issues.
    • Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the BO and FS Lead.
    • Perform other duties as assigned by the BO and FS Lead.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Minimum of two (2) years relevant work experience.

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

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