Job description
- Ensure the provision of optimal user support on all IT network infrastructure within banking industry customer network.
- Assist in implementing defined work programmes and plans in the area of IT security.
- Assist in performing risk assessments and security scans on banking industry customer’s information systems.
- Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
- Assist in analysing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
- Identify and investigate anomalous log entries and possible implications on security, integrity and performance of banking industry customer’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
- Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
- Liaise with relevant unit/ team/function in carrying out all relevant activities.
- Attend team/divisional/departmental meetings as required.
- Assist in providing technical support to end users of banking industry customer’s IT network infrastructure organisation-wide.
- Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
- Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
- Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
- Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
- Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
- Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
- Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
- Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
- Liaise with relevant unit/ team/function in carrying out all relevant activities.
- Attend team/divisional/departmental meetings as required.
- Provide guidance and manage the performance of subordinates (where applicable).
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
- Perform any other duties as assigned by the Manager, Network Infrastructure Support.
- First degree or equivalent in a relevant discipline.
- Minimum of two (2) years relevant work experience.
Gmail
Yahoomail