Customer Representative (IATA Certified) at Enroyale Global Services Limited

Responsibilities

• Offer all relevant and vital information to clients regarding their travel like guides, itinerariesand brochures
• Support clients identify their travel plans based on their proposed requirements.
• Learn all information regarding travel destinations such as prices, language, currency etc. to confidently advise clients.
• Plan, execute and coordinate travel plans for clients and follow up on their travel calendars
• Be familiar with aviation regulations, news and other policies as it relates to the business.
• Drive the company service plans to increase sales and achieve revenue targets.
• Act as a representative to the company to provide product/service information, answer questions, and resolve customers’ complaints or issues effectively and efficiently.
• Build sustainable relationships and trust with prospective and existing clients through interactive communication
• Engage clients professionally through multi-media channels like Phone calls, Emails, WhatsApp, and Social media.
• Maintain client documents, records of interactions, in-house accounts and file documentation.
• All other job responsibilities may be required by the management of the organization within the scope of services of the organization.

Requirements / Qualifications

• Bachelor’s Degree holder in any relevant course from a reputable university.
• 0 - 3 years relevant work experience.
• Hold an International Air Transportation Association (IATA) certification and accreditation
• Excellent knowledge of travelling software, e.g. computer reservations systems, GDS systems and e-travel
• Have organizational skills and knowledge of business tools.
• Proficiency in English; knowledge of additional local and international languages is an advantage
• Exemplary sales skills and customer-oriented approach.