Customer Operations Specialist

Compensation: ₦150,000 – ₦200,000

Job Overview

PebbleScore is on a mission to change how millions of Nigerians access and understand credit. As Customer Operations Specialist, you'll be the human face of that mission - resolving real problems, building a trusted online community, and writing content that makes credit feel less scary. This is a hybrid role where support, social media, and content carry equal weight.

Responsibilities

• Respond to customer inquiries via WhatsApp, email, and social media within one hour
• Troubleshoot credit report, wallet, and app issues with calm, clear solutions
• Engage daily with followers on Instagram, Twitter, TikTok, and LinkedIn to build community trust
• Write 12–18 blog posts and FAQs monthly that simplify Nigerian credit topics
• Log, escalate, and follow up on bugs and broken flows until the product team closes them
• Collaborate with marketing on campaigns and build an evergreen user education content library

Requirements

• 2-4 years of experience
• Customer support
• Written communication
• Social media engagement
• Content writing
• Fintech domain literacy
• Nigerian credit systems knowledge
• Nigerian fintech domain knowledge (BVN, credit bureaus, digital lending)
• Customer support ticketing tools
• Social media community management
• Content writing and simplification
• Bug and issue logging and escalation
• Credit report and scoring literacy

Preferred Qualifications

• Startup or fast-paced tech environment experience
• Knowledge of Nigerian credit bureaus and digital lending
• Relatable writing tone for a Nigerian audience
• Digital marketing experience

What the Role Offers

• Strong performers can grow into a Customer Operations Lead or Content & Community Manager role as PebbleScore scales its user base and team.
• A small, ambitious team that moves fast and owns outcomes end to end. You'll work closely with product, engineering, and marketing - and your voice will directly shape how users experience the product.