Latest Jobs at NewGlobe

What will you do

• Be responsible for and the success of schools in your territory. Success is defined by (i) achieving excellence in all School Management metrics, (ii) meeting or exceeding ambitious learning outcome targets, (iii) building a culture of community and parent engagement.
• Ensure each Supervisor delivers on their oversight of schools and individual KPIs. Their schools should deliver the promise of learning and holistic development for children, and have a strong and high-performing cohort of teachers;
• Be responsible for the management of direct reporting lines with Regional Managers (to whom School Supervisors report), L&D Manager, and Academic Manager
• Use data from multiple sources to ensure that academic programming - offerings, lesson quality, teacher support, learning innovation, etc. - throughout the year is robust, adheres to regulatory guidelines, is contextualised to the territory, and leads to outsized learning outcomes for all pupils.
• Use data from multiple sources to ensure Regional Managers, Supervisors are effectively managing their schools, and creating safe learning environments.
• Be in schools 20% time, observing teaching, observing management, and engaging with stakeholders, including government officials, parents, and community groups.
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as well as community showcases and participation in co-curricular competitions.
• Ensure school strength and support enrollment efforts are achieved.
• Ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
• Ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
• Ensure that leadership & development sessions are delivered to schools during the course of the school year, and during induction training for new staff. Supervisors should use the materials and programming developed by the Leadership & Development team.
• Work with the Leadership & Development team to provide, facilitate on-going professional development for Supervisors
• Support schools through transition of staff, including school leaders and teachers; work with local government and other local organizations as needed.
• Ensure school leaders are actively building a pipeline of school staff candidates, leveraging parents, local government leadership and other local organizations.
• Ensure schools are working directly with county or regional government leadership, teacher training centers or regional organizations to support sourcing candidates for school staff.
• Supervisor budget and optimization, prevent fraud and ensure financial discipline among the Schools group
• Other duties as assigned

What you should have

• Proven management and leadership experience, leading teams of people to accomplish an objective
• Proven experience managing field-based teams
• Belief in data-driven decision making
• School management experience a plus
• Relentless focus on achievement for yourself and others
• Bias towards action
• Flexible and loves to work in a dynamic environment
• Collaborative leader with strong relationship building skills
• Strong interpersonal skills
• Strong communication skills
• Undergraduate degree (or its equivalent) or Masters degree.

You're also

• A detailed doer – You have a track record of getting things done. You're organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent's hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you've missed things or failed today.
• A data-driven decision-maker – When making decisions, you don't rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don't just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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What will you do

Ensure that the programme’s termly and annual milestones are attained on schedule

• Manage & update the programme operational calendar
• Ensure appropriate follow through on actions, decisions, and commitments made by the Managing Director by working with the parties responsible for implementation
• Attend functional team meetings to keep a pulse on the business and help connect dots with others across the organisation
• Assess inquiries directed to the Managing Director, determine the proper course of action and delegate to the appropriate individual to manage
• Assist the Managing Director in facilitating effective decision-making

Continuously improve the programme’s performance

• Coordinate the execution of strategic initiatives
• Prepare periodic business performance and market analysis, business trends and provide insight with the aim to increase operational efficiency
• Deliver business planning processes (forecasts, budgets, long-range plans) including analysis of variances with relevant commentary to support management decision making
• Translate business requirements to technical requirements. This includes using powerful analysis and modelling tools to match strategic business objectives with practical technical solutions
• Create organizational dashboards and reports to support effective decision making and cross-company communications of business performance status
• Monitor and review departmental spending vs. budget to ensure optimal spending and ensure funds are directed towards projects that generate the highest return on investment (ROI)

Ensure that the School Inspection function (our internal quality assurance team) is driving compliance to school policies and processes at the school level

• Oversee the activities of the School Inspection function, which is in charge of auditing our school operations (facilities, materials & supplies, personnel and processes) against our set of standards and policies to ensure all schools maintain an environment where teaching and learning thrive.

Other responsibilities as determined by the Managing Director.

What you should have

• A bachelor’s degree from a top-tier university with an excellent academic record. Quantitative undergraduate degrees, and advanced degrees such as an MBA are preferred
• 5+ years of executive level experience in reputable companies from which you have outstanding records of professional achievement. You should have at least one experience that required highly independent work in an exceedingly challenging environment such as in management consulting, finance or in a start-up
• Excellent project management skills including being incredibly organised with calendars, gantt charts, trackers, and have the ability to systematically follow up and support senior leaders with their deliverables across a broad set of projects/strategic initiatives
• Solid functional knowledge, including but not limited to strategy, operations, HR, supply chain, customer experience management, finance, project management
• Exceptional analytical and quantitative problem solving skills. You need to be able to see patterns, be a fast thinker and a good decision maker
• Advanced MS Excel/spreadsheets skills, and mastery of presentation/reporting tools such as MS Word/Google docs & MS Powerpoint/Google slides
• Excellent communication skills (writing and speaking), which enable you to communicate complex ideas effectively to people at all levels in the organisation
• Demonstrated leadership ability in a team environment. You should have a proven track record of working strategically and collaboratively with senior leaders across different functional areas
• Strong willed, a fast learner and able to effect changes fast. You should be able to flourish in dynamic, ambiguous environments, to produce high quality work with very short deadlines, effectively prioritise work among multiple competing demands, and adapt to unexpected work demands

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About the role

• The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.
• The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What will you do

• Provide first point of IT Support contact for all local NewGlobe staff, covering all hardware, software, and associated peripherals
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
• Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel
• Manage the local area network and internet connection
• Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
• Ensure network security through installation of appropriate hardware and software, as well development of IT policies
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required
• Log all incidents and service requests in NewGlobe’s designated service desk system
• Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner
• Work with colleagues to monitor performance of NewGlobe systems, ensuring that issues are appropriately escalated and resolved
• Supervise, train, and mentor junior staff members in all of the above
• Provide technical assistance to project teams and undertake technical project roles when required
• Manage IT infrastructure improvement projects, including scheduling and budgeting
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner
• Provide at all times a professional, courteous, and rapid response to individual users

What you should have

• Excellent technical knowledge of PC hardware
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting
• Windows desktop (7/8/X) and Windows Server (at least 2012) experience
• Routers, switches, and firewall experience
• Microsoft Office support
• Active Directory administration
• TCP/IP
• Experience working and training on a variety of IT subjects and applications
• Excellent writing and oral communication skills.
• Good research skills, including ability to identify and propose solutions to issues/crisis
• Knowledge of Android technologies, smartphones, LAN and Wifi configurations
• Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
• Experience with AWS.
• A Degree from a recognized university with top marks in Computer Science or a related discipline.
• 5-10 years relevant IT/industry work experience
• Experience working within a fast-paced environment
• Relevant Microsoft certification