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  • Posted: Nov 17, 2020
    Deadline: Nov 19, 2020
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    We are the leading supplier of New Mini Labs in Africa, Singapore, Middle East and also supplying photographic equipments, Mini Lab We deal with a wide range of photo products ranging from Mini Labs to Photo Albums. We have a variety of vendors such as, Mitsubishi Electric, Noritsu & Epson etc. Some of our latest in stock products are below.
    Read more about this company

     

    Technical / Service Engineer

    Job Description

    • We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

    Job Functions / Responsibilities

    • Carry out Installations of large format production machines at customer's site.
    • Inspect, maintain and service large format machines.
    • Maintain good rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
    • Prepare machine for shipment to customer's site.
    • Inform the company on time in replacement of any devices and machine spares observed during services.
    • Document service and installation actions by completing forms, reports, logs and records.
    • Plan, manage, and oversee all elements of Canon production printers
    • Educate clients on proper methods in which to operate Canon printers
    • Maintain printers for maximum safety and efficiency
    • Diagnose origin of breakdowns, including human error and troubleshoot problems
    • Work within set budgetary plans for a project
    • Investigating operational problems affecting Canon production printers.
    • Communicate with clients and vendors to obtain materials and/or equipment needed for installation and repairs
    • Follow product specifications and preventive control measures
    • Ability to replace necessary spares to make the machine up and running
    • Ability to do proper diagnosis of spares requirement

    Requirements / Qualifications

    • Bachelor's degree in Engineering; Master’s degree preferred
    • Proficiency using Microsoft Suite (Excel, Access)
    • Minimum of 3+ years proven experience in Canon production printers
    • Possess a wide breadth of knowledge in mathematics, physics, mechanics and electrical
    • Excellent communication skills, both verbally and written
    • Ability to effectively lead and work as a team player
    • Detail-oriented and extremely efficient
    • Ability to maintain positive vendor and client relationships.

    Salary
    Attractive.

    go to method of application ยป

    Field Service Engineer for Printers

    Job Description

    • This is a highly customer focused role requiring you to carry out professional and efficient installation, commissioning, and routine maintenance on a range of multi-functional devices, Production printers and copier solutions equipment to the highest standards.

    Education

    • UG: Bachelor's degree / Diploma in Engineering
    • PG: not necessary.

    Requirements:

    • Experience of installing, configuring & servicing Production Printers, MFD’s and photocopiers such as: HP, Canon, Xerox, Toshiba, Konica Minolta, Ricoh, Sharp
    • Network installation and troubleshooting experience
    • Proven customer handling skills
    • Contribute to our continuous improvement philosophy
    • Adaptable, can do attitude
    • Excellent communication skills in English.
    • 3 years Experience.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@tenaui.com using the Job Title as the subject of the mail.

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