Technical / Service Engineer at Tenaui Africa Limited

Job Description

• We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

Job Functions / Responsibilities

• Carry out Installations of large format production machines at customer's site.
• Inspect, maintain and service large format machines.
• Maintain good rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
• Prepare machine for shipment to customer's site.
• Inform the company on time in replacement of any devices and machine spares observed during services.
• Document service and installation actions by completing forms, reports, logs and records.
• Plan, manage, and oversee all elements of Canon production printers
• Educate clients on proper methods in which to operate Canon printers
• Maintain printers for maximum safety and efficiency
• Diagnose origin of breakdowns, including human error and troubleshoot problems
• Work within set budgetary plans for a project
• Investigating operational problems affecting Canon production printers.
• Communicate with clients and vendors to obtain materials and/or equipment needed for installation and repairs
• Follow product specifications and preventive control measures
• Ability to replace necessary spares to make the machine up and running
• Ability to do proper diagnosis of spares requirement

Requirements / Qualifications

• Bachelor's degree in Engineering; Master’s degree preferred
• Proficiency using Microsoft Suite (Excel, Access)
• Minimum of 3+ years proven experience in Canon production printers
• Possess a wide breadth of knowledge in mathematics, physics, mechanics and electrical
• Excellent communication skills, both verbally and written
• Ability to effectively lead and work as a team player
• Detail-oriented and extremely efficient
• Ability to maintain positive vendor and client relationships.

Salary
Attractive.