Client Service Manager at Micdee Designs Limited

Role Overview

The Client Service Manager will serve as the primary liaison between Micdee Design Limited and its clients, ensuring seamless communication, project satisfaction, and long-term relationship management. The ideal candidate will combine strong client service expertise with a solid technical background in architecture, civil engineering, or building construction to effectively understand and manage client expectations across all project phases.

Key Responsibilities

• Act as the primary point of contact for all client interactions from project initiation to completion
• Build and maintain strong, long-term client relationships to ensure repeat business and referrals
• Translate client requirements into clear project briefs for internal teams (design, site, and operations)
• Monitor project progress and proactively communicate updates, risks, and solutions to clients
• Collaborate with project managers, architects, and site teams to ensure alignment with client expectations
• Manage client feedback, complaints, and escalations professionally and efficiently
• Ensure timely delivery of projects in line with agreed scope, quality, and timelines
• Support the business development team in client acquisition, proposals, and presentations
• Track client satisfaction metrics and implement strategies for continuous improvement
• Prepare reports on client interactions, project status, and service performance

Requirements

• Bachelor’s degree in Architecture, Civil Engineering, Building Technology, or a related field
• Minimum of 3–5 years experience in client service, project coordination, or relationship management within the construction/design industry
• Strong understanding of construction processes, architectural design, and project delivery
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple projects and clients simultaneously
• Strong problem-solving skills with a proactive approach
• Proficiency in Microsoft Office and project management tools
• Professional certifications or memberships (e.g., NIA, NSE, CORBON) are an added advantage

Key Competencies

• Client Relationship Management
• Project Coordination & Oversight
• Communication & Stakeholder Management
• Problem Solving & Conflict Resolution
• Attention to Detail
• Time Management & Organization