Jobs at Tetra Pak Nigeria

Job Description

• Tetra Pak West Africa is looking for a Service Account Manager who will be based in Lagos, Nigeria, the successful candidate will report directly to the Services Director based in Lagos.
• The Service Account Manager will be the main interface for customer accounts on the Services business and all technical matters including quality and apply value selling to grow the Services business in profitable way based on deep knowledge of customer operations and needs and be responsible for providing excellent customer service and to increase customer satisfaction, loyalty and retention.
• The goal is to keep the Service Account Management team running efficiently and profitably, ensuring all process compliance, seeking to achieve results and work developing people.

What Will You Do

• Lead operational customer management, strive for quality and excellence in customer service.
• Lead activities on customer communication to ensure that its effective and within standard.
• Lead sales support activities related to selling services through close collaboration with Services Key Account Manager and Services Director.
• Lead management of administration activities related to service and contract management.
• Support business plans (CBDP) to continue growth.
• Support business development team in work with existing and new services
• Customer visits to strengthen relationship and identify opportunities with Account Managers.
• Manage the customers’ receivables (Services Account Statement) together with the Credit Controller.
• Manage KPIs and conduct actions to reach agreed performance targets.

Who You Are

• B.Sc Degree in Mechanical / Electrical Engineering.
• Minimum of 5 years’ experience in an Account Manager role or similar role (Preferably in the Food Processing & Packaging industry)
• Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous.
• Knowledge of food processing systems would be advantageous.
• Customer relationship management experience.
• High level of customer focus.
• Experience in value-add selling of product offerings.
• Proficiency in MS Office - PowerPoint, Excel etc.
• SAP knowledge is an advantage.
• Ability to speak French would be advantageous.
• Willing and able to travel extensively.

We Offer You!

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture that pioneers spirit of innovation where our engineering genius drives visible results
• Equal opportunity employment experience that values difference and diversity
• Market competitive compensation and benefits with flexible working arrangements 

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Job Description

• Tetra Pak West Africa has an opening for an experienced Project Manager who will Overall be responsibility for projects type L1-L2 (processing project applicant level) and/or L2-L3-NPI (packaging project applicant level) in all respects i.e. cost, time, quality, and scope of obligations.
• To manage the project within the framework of the budget, time schedule, quality, and scope, contributing to the overall sales result and customer satisfaction. Coordinates and coaches the project team to improve team performance by building team, training, and motivating in order to facilitate cooperation, ensure project efficiency and boost morale.
• The successful candidates will report to the Manager Project Management & Implementation  - Maghreb & West Africa based in the Nigeria.

What Will You Do

• Overall responsible for project execution and provide project leadership to deliver project result. 
• Secure project deliverables according to project agreement (contract) and act according to responsibilities in the project charter. 
• Breakdown and plan the project into phases and fulfil the plan and project milestones in time and in full according to budget. 
• Drive productivity in project through utilization of global reusable solutions, processes, and tools (OFCE, project governance, risk management, etc.). 
• Manage scope changes and issue variation orders (VO´s). 
• Secure project communication and documentation according to project communication plan.
• Provide lesson learned and providing input to improvement or development of processes and tools. 

Who You Are

• University Degree or equivalent and a PMP certification. 
• 5 years (Full time) as Commercial Project Manager  depending on background education or equivalent.
• Demonstrate leadership skills.
• Good communication skills.
• Negotiation skills and capability to manoeuvre through political and cultural situations effectively.
• Proven customer management experience.
• Good presentation skills.
• Ability to handle multiple stakeholders with a customer focused mindset
• Results-oriented with strong analytical skills.
• A fluent level of writing and speaking English.
• Ability to travel up to and about 50% of the time.

We Offer You

• Variety of exiting challenges with ample opportunities for development and training in a truly global landscape.
• Culture that pioneers spirit of innovation where our engineering genius drives visible results.
• Equal opportunity employment experience that values difference and diversity
• Market competitive compensation and benefits with flexible working arrangements.