Jobs at MacTay Consulting

Summary:

• As the Senior business development Officer, your primary responsibilities will be to collaborate with the Business Development Manager in developing business and marketing strategies and provide market analysis. You will be responsible for ensuring that business performance targets align with the company's overall strategy, values, and culture.

Responsibilities:

• Develop and execute comprehensive plans for the company’s expansion and business development, identifying new markets and growth opportunities.
• Lead the formulation, execution, and monitoring of business development strategies for market penetration and sustained business growth.
• Identify potential clients and formulate targeted sales strategies to acquire new accounts, focusing on high-potential prospects.
• Provide access to IOCs and NOCs within the industry, and identify upcoming opportunities based on market trends and regulatory shifts.
• Build and maintain a robust sales pipeline, develop and implement sales activity plans with clear objectives for outreach and relationship-building.
• Identify and acquire new partners (OEMs, technical partners), while managing relationships with existing partners and negotiating mutually beneficial contracts.

Requirements:

• A Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• A Master’s degree (e.g., MBA) is a plus.
• Proficiency in MS Access, MS Excel, and MS Office
• Networking, public speaking, client management
• Proposal and tender Management

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Job Brief

• As a Customer Service Officers (Call Center) you will be required to provide excellent customer service to the company's subscribers by answering inquiries, resolving complaints, offering product information, and assisting with account management through phone calls, emails, or live chat, while adhering to company's standards and achieving set performance metrics like call resolution rates and customer satisfaction levels.

Responsibilities

• Answering customer calls regarding billing issues, service inquiries, product information, account updates and complaints.
• Identifying the root cause of customer problems, providing solutions and ensuring timely resolution within company’s guideline
• Actively offering relevant organization products and services to customers based on their needs and current plan
• Accurately documenting customer interactions, including details of inquiries, complaints and resolutions in the CRM system
• Maintaining high levels of customer service by meeting established quality metrics like call handling time, first contact resolution and customer satisfaction
• Keeping up to date with the latest company’s products, services, policies and system updates ti provide accurate information to customers.

Requirements and Skills

• Bachelor’s Degree in any field of study.
• 0 - 1 year working experience.
• Excellent communication and interpersonal skills.
• Strong listening and problem solving abilities.
• The ideal candidate must have completed NYSC
• Knowledge of customer service principle and practices.