Jobs at Hyatt Regency

About the role

• The Security Manager oversee all hotel safety, security, fire-life safety and loss-prevention operations in compliance with Hyatt standards and Nigerian regulations (NSCDC, Fire Service, Labour Act). Ensure the protection of guests, staff and assets while maintaining high guest-service standards.

Main Duty
Security Operations:

• Manage 24/7 security operations: patrols, CCTV monitoring, access control, key control.
• Protect hotel assets, manage investigations, maintain incident reports and evidence.

Emergency & Fire-Life Safety:

• Lead emergency response, evacuation drills and crisis management.
• Ensure fire systems are maintained; coordinate inspections with Lagos State/Federal Fire Service.

Compliance (Nigeria-specific):

• Verify all contract security guards/companies are NSCDC licensed.
• Maintain fire safety logs and compliance with Fire Service Act.
• Ensure staff rostering and working hours comply with the Nigeria Labour Act.

Leadership & Training:

• Recruit, train and supervise security officers and contract guards.
• Run regular security and fire-safety training for all hotel departments.

Guest Service & Events:

• Provide visible, professional security presence.
• Coordinate security for VIPs, weddings, conferences and high-profile events.

Reporting:

• Submit monthly security reports and quarterly risk assessments to hotel leadership.
• Maintain complete records: CCTV logs, key-control logs, drill logs, incident files.

Qualifications

• 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively
• Knowledge of local laws and regulations related to safety and security

go to method of application »

About the role

• The Fitness & Spa Manager is responsible for overseeing the daily operations of the hotel’s fitness and spa facilities, ensuring high standards of service, guest satisfaction, financial performance, and team development.
• This role blends operational leadership with strategic vision to grow wellness revenue, maintain guest loyalty, and deliver exceptional wellness experiences.

Key Responsibilities
Operations Management:

• Oversee the daily running of fitness center, gym, spa treatment rooms, reception, locker rooms, and relaxation areas.
• Maintain a clean, safe, and welcoming environment, ensuring all equipment and treatment rooms are in top condition.
• Develop and monitor standard operating procedures (SOPs) for spa and fitness operations.
• Coordinate staff scheduling and resource allocation to meet business needs while controlling labour costs.

Financial Management:

• Prepare and manage departmental budgets, including operating expenses, labour, and capital costs.
• Monitor financial performance (revenues, expenses, KPIs) and implement strategies to maximize profitability (e.g., upselling, cross-selling).
• Work on retail sales of spa products, and control inventory, ordering, and usage of spa supplies.

Guest Experience & Service:

• Ensure all guest interactions deliver Hyatt’s standards of service, and handle guest feedback, concerns, or complaints in a timely, professional manner.
• Design and implement wellness and fitness programs (classes, packages, promotions) to drive engagement and revenue.
• Personalize guest wellness journeys, making treatment and fitness recommendations and coordinating with other hotel departments (e.g., rooms, sales) for integrated offerings.

Team Leadership & Development:

• Recruit, train, coach, and mentor the spa and fitness team (therapists, trainers, receptionists, attendants).
• Foster a culture of excellence, collaboration, and professionalism in the team.
• Conduct performance reviews, identify development needs, and create training plans.

Marketing & Business Development:

• Develop and execute a 12-month marketing plan for the spa and fitness department, in conjunction with hotel Sales & Marketing.
• Promote spa membership or wellness packages, work on group sales (e.g., meeting planners) to increase utilization.
• Stay informed of competitor offerings, wellness trends, and pricing strategies.

Health, Safety & Compliance:

• Ensure compliance with health, hygiene, and safety regulations in spa and fitness operations.
• Monitor maintenance of equipment, report issues to engineering, and coordinate scheduled servicing.
• Implement emergency protocols, staff training for first aid, and guest safety guidelines.

Administrative Duties:

• Maintain departmental records, including guest feedback, financial reports, inventory logs, and staffing schedules.
• Prepare regular management reports (monthly financials, business reviews, staffing analysis).
• Liaise with other hotel departments (Rooms, Sales, Marketing, Engineering) to ensure integrated operations and brand consistency.

Qualifications 

• Education: Bachelor’s Degree in Hospitality Management, Spa Management, Wellness, Business, or related field.
• Experience: Minimum 3+ years in spa management, preferably in a luxury hotel or resort environment.
• Leadership: Proven ability to lead, motivate, and develop a diverse team.
• Financial Acumen: Strong understanding of budgeting, P&L management, cost control, and revenue generation.
• Customer Service: Excellent guest service mindset; experience managing guest satisfaction in wellness or hospitality.
• Marketing Skills: Experience in promoting spa and fitness services, package development, and cross-department collaboration.
• Technical Skills: Proficiency with spa management software (Book4Time), Microsoft Office, and reporting tools.
• Communication: Strong verbal and written communication skills; ability to work cross-functionally.
• Physical Requirements: Ability to be on feet, walk through facility, occasionally lift/move light equipment.
• Flexible Schedule: Must be available to work weekends, holidays, and variable shifts typical in hospitality.

go to method of application »

About the role

• The Director of Rooms is responsible for overseeing the overall operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Recreation/SPA and related areas.
• This leader ensures that all departments deliver exceptional guest experiences consistent with Hyatt’s brand standards, while achieving financial goals, operational efficiency, and colleague development objectives.

Key Responsibilities
Guest Service Management:

• Ensure all guests receive a warm welcome and excellent service throughout their stay.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain high standards of hospitality in line with Hyatt brand expectations.

Front Office Operations:

• Supervise daily front desk activities including check-in, check-out, reservations, and concierge services.
• Ensure accurate room allocation and availability management.
• Monitor and maintain cleanliness and organization of the front office area.

Staff Supervision & Training:

• Recruit, train, and supervise front office staff.
• Prepare duty rosters and manage staff scheduling.
• Conduct performance evaluations and provide coaching for improvement.

Revenue & Financial Management:

• Maximize room occupancy and revenue through effective pricing and upselling strategies.
• Monitor daily financial transactions, billing, and cash handling procedures.
• Prepare reports on occupancy, revenue, and forecasts.

Communication & Coordination:

• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Ensure effective communication between shifts and departments.

Compliance & Standards:

• Ensure adherence to hotel policies, safety standards, and legal requirements.
• Maintain guest confidentiality and data protection standards.

Qualifications

• 5 - 7 years of progressive experience in Rooms Division management within a luxury or upscale hotel environment.
• Previous experience in a multinational hotel group, preferably Hyatt, is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated expertise in guest service management and operational excellence.
• Proficiency in PMS systems (Opera), Microsoft Office, and hotel management tools.
• Financial acumen with experience in budgeting, forecasting, and P&L analysis.
• Ability to manage multiple departments and lead diverse teams in a dynamic environment.

go to method of application »

About the role

• The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, ensuring exceptional guest service, efficient operations, and adherence to Hyatt brand standards.
• This role assists in managing staff, handling guest concerns, and optimizing revenue through effective room management.

Key Responsibilities
Operations Management:

• Assist in supervising daily front office operations including reception, concierge, and guest services.
• Ensure smooth check-in and check-out processes.
• Monitor room availability, reservations, and room allocations.
• Ensure compliance with Hyatt policies and procedures.

Guest Experience:

• Maintain high standards of guest service in line with Hyatt’s service culture.
• Handle VIP guests, special requests, and guest complaints professionally.
• Ensure prompt resolution of guest issues to enhance satisfaction.

Team Supervision:

• Supervise, train, and mentor front office staff.
• Assist in staff scheduling and performance management.
• Conduct briefings and ensure team alignment with service standards.

Financial & Administrative Duties:

• Assist in managing departmental budgets and controlling costs.
• Monitor daily revenue reports and occupancy levels.
• Support upselling strategies to maximize room revenue.

Coordination & Communication:

• Coordinate with housekeeping, reservations, and maintenance departments.
• Ensure accurate communication of guest needs across departments.
• Maintain proper documentation and reporting.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 3–5 years' experience in front office operations, preferably within a luxury hotel brand.
• Strong knowledge of hotel management systems (OPERA).
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

go to method of application »

About the role

• The Laundry Manager is responsible for overseeing the entire laundry operations, ensuring efficient cleaning, processing, and distribution of hotel linens, uniforms, and guest laundry in accordance with Hyatt brand standards.
• The role ensures quality service delivery, cost control, and proper maintenance of laundry equipment.

Key Responsibilities
Operational Management:

• Manage daily laundry operations, including washing, dry cleaning, pressing, and finishing.
• Ensure timely processing and delivery of guest laundry, staff uniforms, and hotel linens.
• Maintain high standards of cleanliness, hygiene, and fabric care.
• Monitor workflow to ensure efficiency and productivity.

Quality Control:

• Inspect finished laundry items to ensure quality standards are met.
• Ensure proper handling of delicate fabrics and guest garments.
• Address and resolve guest complaints related to laundry services promptly.

Staff Supervision & Training:

• Supervise laundry supervisors, attendants, and linen room staff.
• Prepare staff schedules, duty rosters, and shift assignments.
• Train employees on laundry procedures, equipment use, and safety standards.
• Ensure staff adhere to grooming and hygiene standards.

Inventory & Cost Control:

• Manage inventory of linens, uniforms, chemicals, and laundry supplies.
• Monitor usage of detergents and chemicals to minimize waste and control costs.
• Conduct regular linen and uniform stock counts.
• Assist in budgeting and cost management.

Equipment Maintenance:

• Ensure all laundry equipment is in good working condition.
• Coordinate preventive maintenance and repairs with the Engineering department.
• Maintain records of equipment servicing and breakdowns.

Health, Safety & Compliance:

• Ensure compliance with health, safety, and environmental regulations.
• Enforce proper handling and storage of chemicals.
• Implement fire safety and emergency procedures.

Administrative Duties:

• Maintain operational records, reports, and documentation.
• Prepare daily, weekly, and monthly performance reports.
• Coordinate with Housekeeping and Front Office for linen and guest needs.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• 3–5 years of experience in hotel laundry operations, including managerial or supervisory experience.
• Previous experience in an international hotel brand (Hyatt preferred).

go to method of application »

About the role

• The Assistant Executive Housekeeper supports the Executive Housekeeper in managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction in line with Hyatt brand standards.
• This role supervises housekeeping staff, coordinates daily activities, and ensures efficient departmental operations.

Key Responsibilities
Operational Duties:

• Assist in overseeing daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
• Ensure all rooms and public spaces meet Hyatt cleanliness and presentation standards.
• Conduct regular inspections of guest rooms, corridors, and service areas.
• Monitor room status updates and coordinate with the Front Office for room availability.

Staff Supervision & Training:

• Supervise housekeeping team leaders, room attendants, and public area attendants.
• Assist in staff scheduling, duty rosters, and shift planning.
• Train, coach, and mentor team members to maintain high performance.
• Ensure staff compliance with grooming and hygiene standards.

 Quality Control & Guest Experience:

• Handle guest requests and complaints promptly and professionally.
• Ensure VIP rooms and special requests are prepared according to standards.
• Maintain high levels of guest satisfaction through attention to detail.

Inventory & Cost Control:

• Assist in managing housekeeping inventory, linen, and supplies.
• Monitor usage of cleaning materials to control costs.
• Support procurement and stock control processes.

 Health, Safety & Compliance:

• Ensure compliance with health, safety, and sanitation standards.
• Implement Hyatt policies on fire safety, emergency procedures, and hygiene.
• Conduct regular safety inspections and training.

Administrative Duties:

• Maintain housekeeping records, reports, and checklists.
• Assist in budgeting and forecasting for the department.
• Coordinate with maintenance for repairs and upkeep.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years housekeeping experience in a hotel, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Attention to detail and high standards of cleanliness.
• Knowledge of housekeeping management systems (PMS).
• Ability to work flexible hours, including weekends and holidays.

go to method of application »

About the role

• The Assistant Security Manager will help oversee all security and safety operations at the hotel, ensuring a secure environment for guests, associates, and assets.
• This role combines operational leadership, risk management, incident response, and coordination with other departments to align with Hyatt’s brand standards and safety requirements.

Key Responsibilities
Security Operations & Risk Management:

• Assist in developing, implementing, and maintaining Hyatt’s security policies, procedures, and standard operating guidelines.
• Conduct regular security audits, inspections, and risk assessments to identify vulnerabilities and recommend improvements.
• Monitor and supervise security systems, including CCTV, access control, fire alarms, and radios.
• Oversee after-hours access: ensure authorization, documentation, and control of secured areas.

Incident Response & Investigation:

• Respond to guest, associate, and property-related emergencies (medical, fire, security).
• Lead investigations into security incidents, duress alarms, and suspicious activity; prepare detailed reports.
• Coordinate emergency response procedures, including evacuations, fire drills, and crisis management.
• Maintain accurate incident logs, property security reports, and liability case documentation.

Team Leadership & Training:

• Supervise, mentor, and schedule security guards and other security personnel.
• Recruit, train, and develop security staff in line with Hyatt’s safety standards; conduct regular security awareness training.
• Provide ongoing performance feedback and handle disciplinary actions as necessary.
• Foster a positive and proactive security culture aligned with Hyatt’s values.

Coordination & Communication:

• Liaise with other hotel departments (e.g., Front Office, Engineering, Housekeeping) to ensure cohesive security coverage.
• Work with local law enforcement, emergency services, and external stakeholders when required.
• Serve as a security representative for Hyatt in meetings, briefings, and safety committees.
• Provide regular security status reports to the Security Manager and senior leadership.

Compliance & Safety Standards:

• Ensure compliance with fire safety regulations, Hyatt’s emergency plans, and relevant local/national security laws.
• Maintain and update Hyatt’s emergency management plan for the property.
• Participate in internal and external audits, inspections, and reviews of the Safety & Security function.

Qualifications 

• Bachelor’s Degree in security management, Criminology, or a related field (preferred).
• Minimum of 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous supervisory or managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively.
• Knowledge of local laws and regulations related to safety and security.