Assistant Security Manager at Hyatt

About the role

• The Assistant Security Manager will help oversee all security and safety operations at the hotel, ensuring a secure environment for guests, associates, and assets.
• This role combines operational leadership, risk management, incident response, and coordination with other departments to align with Hyatt’s brand standards and safety requirements.

Key Responsibilities
Security Operations & Risk Management:

• Assist in developing, implementing, and maintaining Hyatt’s security policies, procedures, and standard operating guidelines.
• Conduct regular security audits, inspections, and risk assessments to identify vulnerabilities and recommend improvements.
• Monitor and supervise security systems, including CCTV, access control, fire alarms, and radios.
• Oversee after-hours access: ensure authorization, documentation, and control of secured areas.

Incident Response & Investigation:

• Respond to guest, associate, and property-related emergencies (medical, fire, security).
• Lead investigations into security incidents, duress alarms, and suspicious activity; prepare detailed reports.
• Coordinate emergency response procedures, including evacuations, fire drills, and crisis management.
• Maintain accurate incident logs, property security reports, and liability case documentation.

Team Leadership & Training:

• Supervise, mentor, and schedule security guards and other security personnel.
• Recruit, train, and develop security staff in line with Hyatt’s safety standards; conduct regular security awareness training.
• Provide ongoing performance feedback and handle disciplinary actions as necessary.
• Foster a positive and proactive security culture aligned with Hyatt’s values.

Coordination & Communication:

• Liaise with other hotel departments (e.g., Front Office, Engineering, Housekeeping) to ensure cohesive security coverage.
• Work with local law enforcement, emergency services, and external stakeholders when required.
• Serve as a security representative for Hyatt in meetings, briefings, and safety committees.
• Provide regular security status reports to the Security Manager and senior leadership.

Compliance & Safety Standards:

• Ensure compliance with fire safety regulations, Hyatt’s emergency plans, and relevant local/national security laws.
• Maintain and update Hyatt’s emergency management plan for the property.
• Participate in internal and external audits, inspections, and reviews of the Safety & Security function.

Qualifications 

• Bachelor’s Degree in security management, Criminology, or a related field (preferred).
• Minimum of 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous supervisory or managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively.
• Knowledge of local laws and regulations related to safety and security.