Security Manager at Hyatt

About the role

• The Security Manager oversee all hotel safety, security, fire-life safety and loss-prevention operations in compliance with Hyatt standards and Nigerian regulations (NSCDC, Fire Service, Labour Act). Ensure the protection of guests, staff and assets while maintaining high guest-service standards.

Main Duty
Security Operations:

• Manage 24/7 security operations: patrols, CCTV monitoring, access control, key control.
• Protect hotel assets, manage investigations, maintain incident reports and evidence.

Emergency & Fire-Life Safety:

• Lead emergency response, evacuation drills and crisis management.
• Ensure fire systems are maintained; coordinate inspections with Lagos State/Federal Fire Service.

Compliance (Nigeria-specific):

• Verify all contract security guards/companies are NSCDC licensed.
• Maintain fire safety logs and compliance with Fire Service Act.
• Ensure staff rostering and working hours comply with the Nigeria Labour Act.

Leadership & Training:

• Recruit, train and supervise security officers and contract guards.
• Run regular security and fire-safety training for all hotel departments.

Guest Service & Events:

• Provide visible, professional security presence.
• Coordinate security for VIPs, weddings, conferences and high-profile events.

Reporting:

• Submit monthly security reports and quarterly risk assessments to hotel leadership.
• Maintain complete records: CCTV logs, key-control logs, drill logs, incident files.

Qualifications

• 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively
• Knowledge of local laws and regulations related to safety and security