Assistant Executive Housekeeper at Hyatt

About the role

• The Assistant Executive Housekeeper supports the Executive Housekeeper in managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction in line with Hyatt brand standards.
• This role supervises housekeeping staff, coordinates daily activities, and ensures efficient departmental operations.

Key Responsibilities
Operational Duties:

• Assist in overseeing daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
• Ensure all rooms and public spaces meet Hyatt cleanliness and presentation standards.
• Conduct regular inspections of guest rooms, corridors, and service areas.
• Monitor room status updates and coordinate with the Front Office for room availability.

Staff Supervision & Training:

• Supervise housekeeping team leaders, room attendants, and public area attendants.
• Assist in staff scheduling, duty rosters, and shift planning.
• Train, coach, and mentor team members to maintain high performance.
• Ensure staff compliance with grooming and hygiene standards.

 Quality Control & Guest Experience:

• Handle guest requests and complaints promptly and professionally.
• Ensure VIP rooms and special requests are prepared according to standards.
• Maintain high levels of guest satisfaction through attention to detail.

Inventory & Cost Control:

• Assist in managing housekeeping inventory, linen, and supplies.
• Monitor usage of cleaning materials to control costs.
• Support procurement and stock control processes.

 Health, Safety & Compliance:

• Ensure compliance with health, safety, and sanitation standards.
• Implement Hyatt policies on fire safety, emergency procedures, and hygiene.
• Conduct regular safety inspections and training.

Administrative Duties:

• Maintain housekeeping records, reports, and checklists.
• Assist in budgeting and forecasting for the department.
• Coordinate with maintenance for repairs and upkeep.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years housekeeping experience in a hotel, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Attention to detail and high standards of cleanliness.
• Knowledge of housekeeping management systems (PMS).
• Ability to work flexible hours, including weekends and holidays.