Assistant Front Office Manager at Hyatt

About the role

• The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, ensuring exceptional guest service, efficient operations, and adherence to Hyatt brand standards.
• This role assists in managing staff, handling guest concerns, and optimizing revenue through effective room management.

Key Responsibilities
Operations Management:

• Assist in supervising daily front office operations including reception, concierge, and guest services.
• Ensure smooth check-in and check-out processes.
• Monitor room availability, reservations, and room allocations.
• Ensure compliance with Hyatt policies and procedures.

Guest Experience:

• Maintain high standards of guest service in line with Hyatt’s service culture.
• Handle VIP guests, special requests, and guest complaints professionally.
• Ensure prompt resolution of guest issues to enhance satisfaction.

Team Supervision:

• Supervise, train, and mentor front office staff.
• Assist in staff scheduling and performance management.
• Conduct briefings and ensure team alignment with service standards.

Financial & Administrative Duties:

• Assist in managing departmental budgets and controlling costs.
• Monitor daily revenue reports and occupancy levels.
• Support upselling strategies to maximize room revenue.

Coordination & Communication:

• Coordinate with housekeeping, reservations, and maintenance departments.
• Ensure accurate communication of guest needs across departments.
• Maintain proper documentation and reporting.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 3–5 years' experience in front office operations, preferably within a luxury hotel brand.
• Strong knowledge of hotel management systems (OPERA).
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.