Laundry Manager at Hyatt

About the role

• The Laundry Manager is responsible for overseeing the entire laundry operations, ensuring efficient cleaning, processing, and distribution of hotel linens, uniforms, and guest laundry in accordance with Hyatt brand standards.
• The role ensures quality service delivery, cost control, and proper maintenance of laundry equipment.

Key Responsibilities
Operational Management:

• Manage daily laundry operations, including washing, dry cleaning, pressing, and finishing.
• Ensure timely processing and delivery of guest laundry, staff uniforms, and hotel linens.
• Maintain high standards of cleanliness, hygiene, and fabric care.
• Monitor workflow to ensure efficiency and productivity.

Quality Control:

• Inspect finished laundry items to ensure quality standards are met.
• Ensure proper handling of delicate fabrics and guest garments.
• Address and resolve guest complaints related to laundry services promptly.

Staff Supervision & Training:

• Supervise laundry supervisors, attendants, and linen room staff.
• Prepare staff schedules, duty rosters, and shift assignments.
• Train employees on laundry procedures, equipment use, and safety standards.
• Ensure staff adhere to grooming and hygiene standards.

Inventory & Cost Control:

• Manage inventory of linens, uniforms, chemicals, and laundry supplies.
• Monitor usage of detergents and chemicals to minimize waste and control costs.
• Conduct regular linen and uniform stock counts.
• Assist in budgeting and cost management.

Equipment Maintenance:

• Ensure all laundry equipment is in good working condition.
• Coordinate preventive maintenance and repairs with the Engineering department.
• Maintain records of equipment servicing and breakdowns.

Health, Safety & Compliance:

• Ensure compliance with health, safety, and environmental regulations.
• Enforce proper handling and storage of chemicals.
• Implement fire safety and emergency procedures.

Administrative Duties:

• Maintain operational records, reports, and documentation.
• Prepare daily, weekly, and monthly performance reports.
• Coordinate with Housekeeping and Front Office for linen and guest needs.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• 3–5 years of experience in hotel laundry operations, including managerial or supervisory experience.
• Previous experience in an international hotel brand (Hyatt preferred).