Jobs at Talents and Skills Africa

Job Brief

• We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests.
• Room attendant responsibilities include changing towels, making beds, and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully stocked, clean, and inviting at all times. If you’re interested in kickstarting your career in the hotel industry, we’d like to meet you.
• Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Responsibilities

• Change bed linen and make beds
• Replace used towels
• Sweep and mop floors
• Vacuum carpets
• Dust furniture
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Requirements and Skills

• Work experience as a Room Attendant
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organizational skills
• Ability to follow instructions
• Only SSCE should apply for this role

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Job Brief

• We are looking for a Receptionist to manage our front desk daily and to perform a variety of administrative and clerical tasks.
• As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements and Skills

• High School Degree (Only SSCE should apply for this role)
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.