Latest Jobs at OPay Nigeria

Responsibilities

• Lead the formulation and maintenance of risk review strategies and credit granting strategies
• Drive decision-making with quantitative analysis methods, and establish a differentiated risk management system based on customer profits and risks through the monitoring of indicators throughout the process and customer portrait analysis;
• Take the lead in analyzing and cooperating with the model team to promote the process optimization of strategies and the in-depth mining of analysis;
• Monitor government regulatory policies, market changes, and product iterations, and make targeted recommendations in a timely manner.

Job Requirements

• Bachelor's Degree or above, in Statistics, Finance, and Economics are preferred;
• 5 years or more experience in strategy formulation or participation in the formulation of Internet financial products;
• Skilled use of statistical analysis software such as SAS or Python is preferred;
• Good logical thinking ability, writing and language expression ability, strong communication and coordination ability;
• Proficiency in using Excel, PPT, and other office software
• Strong numerical analysis ability, must know programming code of R or Python. In the Internet finance or bank or Party B has done risk control-related analysis, models, and strategic positions for more than 2 years are preferred.

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Key Duties / Responsibilities

• Lead the sub-team that is responsible for the resolution of Customer issues
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed promptly
• Provide email and phone support to merchants for any refund-related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process
• Experience escalating chargebacks through re-presentment, arbitration, and any other dispute resolution classifications
• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Minimum of B.Sc / HND in related courses
• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of the settlement, Chargebacks, Arbitration, and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments, and the banking industry
• Previous experience within a Dispute, Fintech, or Banking Office environment