Charge Back Executive at Opay Nigeria

Key Duties / Responsibilities

• Lead the sub-team that is responsible for the resolution of Customer issues
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed promptly
• Provide email and phone support to merchants for any refund-related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process
• Experience escalating chargebacks through re-presentment, arbitration, and any other dispute resolution classifications
• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Minimum of B.Sc / HND in related courses
• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of the settlement, Chargebacks, Arbitration, and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments, and the banking industry
• Previous experience within a Dispute, Fintech, or Banking Office environment