Jobs at Brilliant Performance Solutions Limited

Job Summary

• Our client urgently requires the servicers of an experienced Front Office/Receptionist who has a minimum of 3 years’ experience in front office..
• A certificate in the Hospitality Industry and knowledge of Service Apartment operational hospitality software for the front office will be an advantage

Functional Responsibilities
Your duties shall include but not limited to the following:

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all Managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the hotel standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Answering questions about hotel facilities and about local transport, places of interest and entertainment
• Using sales skills to promote additional hotel services and facilities
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.

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Description

• Our client urgently needs the services of a self-driven and articulate Estate Officer with a minimum of 5 yrs experience.
• Candidates who have worked in similar position in a construction industry will have an advantage. It is a requirement that any candidate for this position must have a professional qualification in Estate Management.
• Candidates living within Ikeja would also be most preferred.

Responsibilities

• Maintain ownership of issues using the case worker principle by utilising the resources of all key partners;
• Undertake effective communication to deliver a full partnership approach in the management of individual cases
• Make sure that agreed performance management targets are achieved within the area of responsibility;
• Undertake scheduled visits in line with agreed performance standards and timescales;
• Take a proactive approach in dealing with planned, cyclical, environmental, and tenancy management issues, keeping customers and partners informed of progress;
• Work closely with team members to create high quality environmental standards and deal with low level tenancy breaches providing support to team members where further action is identified;
• Provide guidance and support to tenants who require the Company’s sServices;
• Serve statutory notices and legal documents when necessary;
• Work with the appropriate specialist officers to provide support and help customers as appropriate;
• Make courtesy calls and visits to all tenants within a designated area;
• Work in a flexible manner that maximises the visible presence of the officer in the areas of concern
• Take the lead in identifying and dealing with grounds maintenance and environmental conditions taking appropriate action where necessary, undertake quality assurance measures in relation to environmental, caretaking and cleaning standards and take appropriate action where necessary, make sure repairs and improvements to properties are carried out to a satisfactory standard and where problems result, take appropriate action;
• Monitor condition of properties and where defects are identified take appropriate action;
• Act as tenants’ representative in relation to customer enquiries and take appropriate action;
• Provide cover and support when necessary for other services areas;
• Help in the reduction of crime and the fear of crime by developing links with the Tenancy
• Support team, police and other enforcement agencies and make recommendations to the Tenancy Management Officer on how to resolve the issue;
• Maintain effective working relationships with internal services and external organisations;
• Deal appropriately with all complaints and representations, in line with the organisation’s complaints procedure;
• Contribute to new policy initiatives as required;
• Be aware of individuals circumstances and make referrals where necessary to internal and external support services.

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The Job Description for the position includes

• To provide management and financial accounting support for the organization which includes taking responsibility for the entries on the general ledger including reconciliations and completing detailed reviews of the profit and loss account on the company accounting system.
• Preparation and reconciliation of Profit and Loss and Balance sheet reports on a monthly, quarterly and annual basis.
• Assisting with budgeting and forecasting.
• Managing relationship with external stakeholders, ensuring that appropriate reports and documentation are submitted to and are updated with the IRS.
• Managing the company’s financial affairs and general book keeping.
• Daily monitoring and management of several company bank accounts.
• Assistance with preparation of annual tax returns and other regulatory submissions.
• Effective management of a projects budget.
• Ensuring that the accounting process complies with the law.
• Providing accurate, understandable, timely information that supports your management decisions, including analysis and recommendations.
• Overseeing bookkeepers in the firm (if any) and setting up and monitoring the accounting system and interpreting the data from the bookkeeper’s activities.
• Apply required construction accounting standards and procedures to the recording and reporting of construction activity
• Set up jobs, budget control, subcontracts, and change orders in accounting software.
• Work closely with Construction Project Managers from beginning to end of project to ensure receivables and payables are handled properly and timely accounted for.
• Understand terms in owner contracts and subcontractor contracts to ensure accuracy and timeliness of progress billings and payments.
• Understand and maintain standard cost codes in accounting system
• Communicate with various funding agencies (i.e. Title Company, Escrow Company) regarding pay application process and requirements needed for payment.
• Manage lien waiver disbursement and collection.
• Review and approve payables weekly for payment.
• Communicate with Construction division and external vendors and subcontractors via phone and email.
• Prepare journal entries.
• Assist with month-end and year-end closings.
• Assists with prep of monthly financial reports and account analyses.
• Monitor and resolve bank issue including fee anomalies and check differences.
• Review account/bank reconciliations.
• Assist with preparation and coordination of audit and tax return processes.
• Assist with implementing and maintaining internal financial controls and procedures.

Requirements

• Candidates who have worked in a similar position in the construction industry will have an advantage.
• Minimum of 6 years' experience.
• It is a requirement that any candidate for this position must have a professional qualification in Accounting, preferably ACA or must be at the Skills level.
• Candidates living within Ikeja would also be most preferred.