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  • Posted: Feb 17, 2020
    Deadline: Apr 30, 2020
  • Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals. ...
    Read more about this company

    Protocol & Logistic Executive

    Job Description

    • Identify, establish and communicate effective logistical procedures to be used in transport operations, ensuring all stakeholders are aware and follow company procedures while handling company vehicles.
    • Responsible for controlling, supervising and optimizing the allocation of duties to drivers and all staff under their charge to ensure high performance standards are maintained.
    • Experience / knowledge of Round the World Fare and fare rules while liaising with the company’s designated travel agent.
    • Obtain quotations from agents or various airlines to find the best flight prices, options, buy and refund airline tickets as requested. Check-in for flights, select seats per preference and communicate to the traveling staff.
    • The officer facilitates the travel of staff members going to other countries on official business. He / She secures their visas, medical insurance information for all travels including itineraries related to flights and accommodation as requested.
    • Manage databases of frequent flyer miles for directors and management; tickets and other important data.
    • Arrange hotels and airport transfers, travel packages in anticipation of travel for staff, management and contractors working on projects.
    • Provide periodic reports on expenditure and related information regarding travel.
    • Build and maintain cordial relationships with various Government agencies at international and domestic airports to facilitate effective meet and greet services.
    • The officer will assist with organizing events that involve international guest. He/she sends invitations and arranges to receive visitors; plan for their accommodation.
    • The protocol officer is expected to plan the timetable of foreign visitors. He / She arranges for transportation where necessary and ensures the visitor’s schedule does not suffer from complications and delays.
    • Provide protocol to clients at the airport both international and domestic
    • To deal with Immigration Authority and airport security force for clearance of clients.
    • Arrange collection of travelers and baggage.
    • Ensure speedy passage through airport - process travel documents.
    • Make airport arrangement pick up and drop; Supervise escort patrol.
    • Protect clients from extortion or harassment by airport authorities.
    • Transfer passengers through the airport.
    • Assist with other office function when less busy with travel arrangements.


    • Degree in Social Sciences / Business Administration
    • Diploma in Travel IATA
    • Diploma in Logistics is an added advantage.
    • 5 -7 years working experience in the travel industry with good working knowledge of ticketing and travel logistics.
    • Extensive knowledge of the airline industry and the foreign embassies/Visa Application Agencies.
    • Exhibit a high level of initiative, objectivity, integrity and commitment.
    • Good team spirit and human relations management.
    • Good negotiation and communication skills both written and spoken, email etiquette, invoicing.
    • Good organizational and management skills, an analytic mind and good numeracy skills.
    • Good diplomacy skills and tact in dealing with team members, tired drivers and colleagues.
    • Outgoing and confident with a pleasant personality; independent and self-motivated.
    • Proficient with Internet use, MS-Office and good problem-solving skills.
    • High attention to details and a team player.

    Method of Application

    Interested and qualified candidates should send their CV to: using the "Job Title" as the subject of the email.

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