Job Vacancies at Jumia Nigeria

Department: Commercial Planning & Performance

Job Objective

• The Planning & Performance function at Jumia is responsible for anticipating and structuring the planning & performance activities for the group. We are a cross functional team delivering what is right for the group agnostic of function or agenda.

The role emcompasses six clearly defined dimensions:

• Steering country on full PnL to profitability across GP1/GP2 & GP3
• Supporting the production Monthly/Weekly performance planning
• Support all functions in the company to deliver on our budget and vision
• Support preparation mid month and monthly Performance reviews with top management
• Launching/implementing and monitoring performance steering actions across marketing/commercial/ops and Jumia Services
• Work across all business units Physical Goods/On-demand & Jumia Pay
• The Profitability Analyst  is supporting the work on high impact actions and projects across all functions commercial/marketing/Ops and JS. The aim is to bring exceptional profitable usage growth across the group.
• The analysis and insights produced by the Profitability Analyst have a strong impact on different dimensions of the business: the Planning & Performance team is the main team in charge of projects/analysis which are both cross functional and key to the strategic success of Jumia

Responsibilities

• Monitoring monthly performance across the group and full PnL identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory
• Suggest the defining and implementation of performance steering actions to growth in the profitable usage of Jumia
• Giving weekly visibility on key deviations versus Business Plan for the group
• Assessing every month the deviation versus Jumia Services SLA (Service Level Agreement) to avoid any extra cost due to lack of planning accuracy
• Weekly assessment of the results of growth initiatives (AB tests on shipping fees, Vouchers, Success Rate)
• Weekly assessment of business profitability and usage and suggestions for improvement in these KPIs (change in customer fees, commissions, vendor fees, etc.)
• Ad hoc analysis on high-impact areas of the business (Customers churn rate, Repurchase rate across category, etc.

Experience and Requirements

• Top Business / Engineering Schools and Universities
• 5+ years experience
• A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyse large data sets to make strategic decisions

A successful candidate will fulfil the following requirements:

• Strong interpersonal skills
• Advanced analytical skills
• Advanced communication skills
• Organized
• Structured
• Fast learner
• Resistant to stress
• Independent with a strong ability to go further than the expectations
• Strong desire to pursue a career in Jumia
• As a whole, we expect someone passionate, creative and able to work efficiently. We expect a smart and hard working individual, with a strong willingness to become a leader at Jumia.

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds.

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Objective

• The role caters for all engagements, activities, processes and projects related to the wellbeing of Jumia employees in country of base.

Admin and Compliance:

• Implements and administrates all HR policies & procedures guiding Jumia companies (onboarding, contracts, internal policies, immigration, leave management, payroll, offboarding)
• Ensures admin processes are running smoothly
• Manages compliance to all HR (safety, health, other) and labour topics for all Jumia companies
• Manages the HR & Admin team on a daily basis and in their development.

Development:

• Implements and administrates all HR policies & procedures guiding Jumia companies (recruiting, training, mobility, induction, retention, succession planning, talent management, PPR)
• Ensures processes are running smoothly
• Implements and leads our performance management system (objective, performance based and transparent)
• Uses data analysis to influence strategic decisions and to address organizational challenges to talent management
• Promotes and coordinates initiatives that support organizational change
• Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring.

Work Environment:

• Implements satisfaction/motivation barometers, measures and acts accordingly
• Suggests appropriate events to strengthen sense of belonging
• Manages employee relations (social bodies, employee satisfaction, health and security)
• Manages culture and the office in general (IT, logistics, office initiatives, values dissemination, every-day life).

Coaching and Advice:

• Improves the performance of others by empowering a strong leadership and coaching culture
• Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...)
• Coaches managers to support and roll out people development efforts.

Continuous Improvement:

• Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes
• Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate
• Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs.

Experience and Requirements

• 5 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• Clear understanding of local labor laws with regards to employee hiring and exit management
• Basic / Working knowledge of Enterprise Resource Planning system e.g. Jobvite, PeopleHR or Bamboo will be an added advantage
• Working knowledge of Applicant Tracking Systems
• Experience in people strategy
• People management skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate
• A unique opportunity of discovering Africa and having strong impact in building the African e-commerce sector
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

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Department: Logistics

Job Objectives

• As Head of Logistics for OnDemand Service, you will be responsible for the end-to-end logistics operations of one of the fasters growing businesses in Jumia.
• You will interface with commercial and vendor operations, managing stakeholders by communicating key performance indices and reports to drive a highly efficient execution of our ODS logistics.

Responsibilities

• Design new processes, optimize existing ones for smooth functioning of logistics.
• Implementation of central SOPs/ Policies across the country without exceptions
• Responsible of country’s 3PL/ DA Happiness, Attrition rate and compliance
• Establish cross functional alignment and escalation mechanisms for alignment of common vision.
• Collect feedback from all stakeholders and make processes more scalable.
• Coordinate with country and central leadership teams for expansion, special projects and new initiatives
• Provide periodic update to management on projects and performance.
• Build expertise on logistics tools and systems used.
• Coach team on processes and tech tools and be informed on the update.

Qualification and Experience

• Bachelor's Degree, MBA is a plus
• 5-8 years of experience in On-Demand/ ecommerce logistics
• Comfortable working with large amounts of data and analyses insights.
• Strong written and verbal communication skills
• Ability to deal with ambiguity, work on multiple projects in a fast-paced environment.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Commercial

Job Objective

• As the Grocery buyer you will be responsible for the supply and inventory management of brands in the Grocery category.
• You will be working with the commercial teams to ensure correct inventory levels at all times - creating POs, matching inventory to demand and working with the supplier and Jumia services to inbound stock in a timely manner.

Responsibilities

• Make sure POs are raised and sent to the vendors.
• Develop supply plans to onboard into Jumia warehouses.
• Manage delivery flows with vendors (from order to delivery).
• Check and validate orders offered by the sales team based on sales history, seasons and upcoming campaigns.
• Monitor and analyze inventory based on key inventory management KPIs.
• Develop action plans in coordination with the sales team to optimize stocks.

Required Skills

• +5years buying experience in a leading Supermarket/Ecommerce platform.
• Knowledge of stock management
• Knowledge of Supply Chain management
• Proficiency in Office 365 with an advanced level in Excel
• A strong analytical sense and reasoning ability
• Good resistance to stress
• Good communication skill

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Job Objective

• As 3PL Account Manager, you will be responsible for the end-to-end logistics including planning and scheduling.
• You will also be responsible to manage 3PLs and partnerships for the overall efficient running of our OnDemand Services.

Responsibilities

• Coordinate the relationship between Jumia and 3PL Partners.
• Enforce administrative standards and policies for 3PLs and ensure compliance.
• Follow up with partners on the Service level agreements, compliance and key KPIs.
• Maintain key relationships with 3PL CEOs/ GMs and keep them aligned on Jumia vision.
• Prepare account status reports, scorecards and share periodically with the partners.
• Handling and following up on daily issues between partner, customer experience and operation teams.
• Responsible for ensuring the credit notes, invoices, cash on delivery are submitted on time from 3PL.Do daily/ weekly deep dives and present to management for improvement of KPIs.

Qualification & Experience

• A Bachelor's Degree in Business Administration / Science or equivalent.
• Approachable and responsive, able to connect with stakeholders at all levels.Strong problem-solving skills and customer service focus.
• Supportive team player with a strong drive to create a positive work environment.
• Excellent knowledge of English is required, strong communication skills are critical.
• Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.