3PL Account Manager - Jumia at Jumia Nigeria

Job Objective

• As 3PL Account Manager, you will be responsible for the end-to-end logistics including planning and scheduling.
• You will also be responsible to manage 3PLs and partnerships for the overall efficient running of our OnDemand Services.

Responsibilities

• Coordinate the relationship between Jumia and 3PL Partners.
• Enforce administrative standards and policies for 3PLs and ensure compliance.
• Follow up with partners on the Service level agreements, compliance and key KPIs.
• Maintain key relationships with 3PL CEOs/ GMs and keep them aligned on Jumia vision.
• Prepare account status reports, scorecards and share periodically with the partners.
• Handling and following up on daily issues between partner, customer experience and operation teams.
• Responsible for ensuring the credit notes, invoices, cash on delivery are submitted on time from 3PL.Do daily/ weekly deep dives and present to management for improvement of KPIs.

Qualification & Experience

• A Bachelor's Degree in Business Administration / Science or equivalent.
• Approachable and responsive, able to connect with stakeholders at all levels.Strong problem-solving skills and customer service focus.
• Supportive team player with a strong drive to create a positive work environment.
• Excellent knowledge of English is required, strong communication skills are critical.
• Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.