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  • Posted: Nov 10, 2025
    Deadline: Not specified
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  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Product Operations Specialist

    Main Responsibilities

    • Provide operational and system support for company management platforms, including onboarding and offboarding of BD personnel and system account setup
    • Serve as a liaison with Head Office, coordinating communications and delivering product training and updates to regional teams — strong communication and presentation skills are essential
    • Continuously optimize operational frameworks based on sales team needs to boost overall performance and efficiency
    • Manage daily spreadsheets, reports, and personnel rosters — advanced spreadsheet skills are required
    • Perform additional tasks as assigned by the departmental head

    Qualifications

    • Bachelor’s degree or higher in Business, Operations, or a related field
    • Minimum of 5 years’ experience in Sales Operations or Product Operations
    • Strong communication and coordination abilities across teams and departments
    • Exceptional data processing and spreadsheet management proficiency (Excel / Google Sheets)
    • Detail-oriented, proactive, and able to operate effectively in a fast-paced environment

    go to method of application »

    Collections Officer

    Role Summary:

    • We are looking for a collections officer to assist with the collection of outstanding overdrafts. The collections officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible. To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

    Responsibilities:

    • Reviewing the company debtor list
    • Contacting customers and informing them of their overdue bills
    • Advising customers on their payment options and suggesting methods of payments
    • Negotiating suitable payment plans
    • Maintaining customer payment records
    • Preparing customer financial statements for banks and the state credit department
    • Writing final notice warnings to customers when payments are not being made
    • Instituting legal action when customers fail to pay their debt
    • Responding to customer queries
    • Contacting lawyers and insurance agencies to facilitate payments.

    Required Skill Set
    Must Haves

    • BSC, HND or an ND holder in accounting, business management, or a similar field
    • Excellent negotiating skills
    • Good written and verbal communication skills
    • Familiarity with state debt collection laws
    • Knowledge of payment plans and accounting procedures
    • Knowledge of office and accounting software
    • Patience and resilience

    go to method of application »

    Business Developer (ATM Card Services) - Owerri

    Position Overview:

    • We are seeking a motivated and enthusiastic Business Developer to join our ATM Card Services team. As a Business Developer, you will play a crucial role in supporting the expansion of our ATM card services by identifying new business prospects, nurturing client relationships, and contributing to the achievement of sales targets.

    Key Responsibilities:

    Lead Generation and Prospecting:

    • Assist in researching and identifying potential clients and partners within the ATM card services market
    • Support senior team members in generating leads through market research and outreach efforts

    Client Relationship Management:

    • Collaborate with the team to establish and maintain relationships with existing clients, ensuring their needs are met and concerns are addressed
    • Provide excellent customer service to build rapport and foster loyalty

    Sales Support:

    • Contribute to the development and execution of sales strategies to achieve sales goals
    • Assist in preparing sales presentations, proposals, and product information for client meetings

    Market Research and Insights:

    • Stay updated on industry trends, competitive landscape, and emerging opportunities related to ATM card services
    • Provide insights and recommendations to senior team members based on research findings

    Collaboration and Communication:

    • Coordinate with internal teams, including marketing and operations, to ensure the smooth execution of business development initiatives
    • Communicate effectively with team members and clients to relay information and updates

    Learning and Development:

    • Take part in training sessions and workshops to enhance your understanding of ATM card services, sales techniques, and the financial industry

    Administrative Tasks:

    • Assist in maintaining accurate records of client interactions, sales activities, and progress towards goals
    • Prepare reports and updates for senior team members as required

    Qualifications and Requirements:

    • Bachelor's degree in Business Administration, Marketing, Finance, or a related field
    • Strong passion for learning and a keen interest in the financial services industry
    • Excellent communication skills, both written and verbal
    • Basic understanding of financial products and services
    • Proactive attitude with the ability to work collaboratively in a team environment
    • Strong organizational skills and attention to detail
    • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools
    • Adaptability to a fast-paced and evolving work environment
    • Strong ethical and professional conduct

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    Business Developer Manager – Key Merchant Team

    Job Summary

    • We are seeking an experienced and resourceful Business Development Manager (BDM) to join our Key Merchant Team.
    • The ideal candidate will focus on building, managing, and expanding strategic partnerships across Hotels, Retail, and Oil & Gas sectors.
    • This individual must have a strong network and proven track record within these industries, with the ability to identify high-value opportunities, onboard quality merchants, and drive transaction growth.

    Key Responsibilities

    • Develop and execute strategies to acquire and onboard key merchants in the Hotel, Retail, and Oil & Gas sectors.
    • Leverage strong industry relationships to secure high-value partnerships and drive transaction volume.
    • Identify new business opportunities and negotiate mutually beneficial agreements with top merchants.
    • Collaborate with the Operations, Product, and Support teams to ensure seamless onboarding and service delivery.
    • Maintain strong after-sales relationships, ensuring merchant satisfaction and long-term retention.
    • Continuously seek innovative ways to add value to merchant accounts through POS solutions, APIs, and tailored financial services.

    Requirements

    • Bachelor’s Degree in Business Administration, Marketing, Economics, or related field
    • 4–5 years proven experience in Business Development / Sales with a strong focus on Hotels, Retail, or Oil & Gas.
    • Established network and resources within these industries.
    • Excellent communication, negotiation, and presentation skills.
    • Strong analytical and problem-solving ability with data-driven decision-making skills.
    • Ability to thrive in a fast-paced, target-driven environment.
    • Familiarity with payment solutions, merchant services, or fintech products is a strong plus.

    Key Competencies

    • Industry Knowledge (Hotels, Retail, Oil & Gas)
    • Merchant Acquisition & Relationship Management
    • Strategic Planning & Execution
    • Networking & Partnership Development
    • Sales Forecasting & Reporting
    • Customer-Centric Mindset
    • Compensation & Benefits
    • Competitive salary and performance-based incentives
    • Health and wellness benefits
    • Career growth and professional development opportunities
    • Exposure to top-tier clients and industries.

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    Operations Specialist- Advertising & Social Media

    About the job

    • As an operations specialist focused on advertising campaigns and social media coordination, you will support the growth initiatives of our digital product offering by managing and executing promotional campaigns, coordinating social media channels, tracking performance metrics, and ensuring seamless operational execution across marketing and growth functions.

    Key Responsibilities:

    • Coordinate and execute advertising campaigns across digital channels (e.g., social media, display, paid search) from setup to reporting
    • Manage and support social media content calendars, scheduling, posting, and community engagement
    • Work closely with the marketing and growth teams to align campaign activities with user acquisition/activation/retention goals
    • Track, analyse and report on campaign performance and social metrics; suggest optimization actions
    • Support operational tasks, including campaign budgeting, vendor/agency coordination, asset management and workflow tracking
    • Collaborate with cross-functional teams (product, analytics, operations) to ensure campaign execution and user journey alignment
    • Maintain documentation of campaign processes, post-mortems, and insights for continuous improvement
    • Ensure adherence to brand guidelines, regulatory requirements, and internal operating standards

    Requirements:

    • Bachelor’s degree in Marketing, Business, Communications, or related field
    • 1-3 years (junior) or up to ~4 years (mid-level) experience in advertising/digital marketing/social media operations—preferably in fintech or tech-enabled businesses
    • Strong analytical and problem-solving skills; ability to interpret campaign/social data and act
    • Excellent communication and collaboration skills; ability to coordinate vendors, agencies and internal stakeholders
    • Comfortable working in a fast-paced environment with multiple priorities
    • Proficiency with social media platforms (Facebook, Instagram, LinkedIn, etc), ad manager tools, and MS Excel or similar
    • Bonus: experience with campaign tracking, performance dashboards, and user-growth metrics

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    Operations Manager

    Responsibilities:

    • Define and oversee the development of new product features while tracking success metrics
    • Collaborate with cross-functional teams to align product goals with business objectives
    • Enhance user experiences through research, feedback, and data-driven improvements
    • Work closely with customer service to resolve user issues and implement solutions
    • Conduct market and competitor analysis to identify trends and maintain competitiveness
    • Develop and prioritize a product roadmap that supports strategic business goals
    • Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes

    Qualifications:

    • Proven experience in operations management with a focus on customer acquisition
    • Strong knowledge of customer acquisition strategies and techniques
    • Excellent communication and interpersonal skills
    • Analytical mindset with the ability to interpret data and make strategic decisions
    • Proven leadership and team management abilities
    • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
    • Detail-oriented with strong data analytics skills
    • Ability to work under pressure and meet deadlines

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    Dealer Manager

    Job Purpose:

    • To manage and grow the dealer network within an assigned territory.
    • To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

    Key Responsibilities:

    • Identify, recruit, and onboard new dealers.
    • Monitor dealer performance against sales targets and KPIs.
    • Develop and implement dealer sales strategies to drive product penetration.
    • Train and support dealers on product knowledge, pricing, and promotional activities.
    • Conduct regular market visits to assess dealer operations, branding, and compliance.
    • Resolve dealer-related issues promptly to maintain strong business relationships.
    • Analyze sales data to identify growth opportunities and areas of concern.
    • Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
    • Enforce adherence to company policies, pricing structures, and ethical standards.

    Key Performance Indicators (KPIs):

    • Dealer recruitment and retention rate
    • Sales target achievement by dealers

    Qualifications and Experience:

    • Strong negotiation and relationship management skills
    • Good knowledge of distribution networks and dealer operations
    • Proficiency in MS Office tools

    Skills:

    • Sales planning and forecasting
    • Communication and interpersonal skills
    • Problem-solving ability
    • Market analysis and reporting
    • Team coordination

    go to method of application »

    Senior Compliance Officer - Health Check Team

    About the job

    • The Senior Compliance Officer, Health Check Team will support the Team Lead in conducting regular and ongoing compliance reviews across all business units, and product lines. The role ensures that the company maintains continuous adherence to regulatory requirements, internal policies, AML/CFT/CPF standards, data privacy laws, and operational integrity frameworks.
    • Working under the supervision of the Team Lead, the Senior Officer will play a key role in executing reviews, identifying compliance gaps, tracking remediation efforts, and contributing to initiatives that enhance the company’s overall compliance posture.

    Key Responsibilities:

    • Execute scheduled and thematic compliance health checks based on the approved plan.
    • Review process documentation, customer files, and system report to identify deviations or control gaps
    • Perform testing and sampling on key compliance processes (e.g., onboarding, PEP screening, SAR filing, etc.)
    • Maintain working papers and evidence of all reviews performed
    • Assist in preparing Health Check Reports and recommendations
    • Support in following up on the implementation of corrective actions
    • Conduct random spot checks on high-risk operations (agents, merchants, branches, etc.)
    • Support data analytics for trend monitoring and dashboard generation.

    Qualifications & Experience

    • Bachelor’s degree in law, accounting, economics, or a related field
    • 3–5 years of relevant experience in compliance, audit, or risk management
    • Understanding of AML/CFT, data privacy, and regulatory reporting standards
    • Strong documentation, attention to detail, and analytical skills
    • Working knowledge of Excel, Power BI, or similar analytics tools is an advantage
    • Detail-oriented with a strategic approach to risk assessment
    • Experience liaising with regulators, LEAs, and managing cross-functional teams

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    Regional Manager ( Buy Now Pay Later)

    About The Role

    • The Regional Manager will be responsible for driving growth, operational excellence, and strategic partnerships within the assigned region for our Buy Now, Pay Later (BNPL) business. This role combines commercial leadership, strategic thinking, and hands-on execution to build and manage merchant relationships, ensure compliance, and deliver financial performance targets.
    • You will act as the key regional representative, leading cross-functional teams to scale BNPL adoption, optimize partner performance, and deliver superior customer experience.

    Key Responsibilities

    Business Growth & Strategy

    • Develop and execute the regional business plan aligned with national BNPL strategy and revenue goals.
    • Identify new growth opportunities, merchant categories, and distribution channels.
    • Monitor market trends, consumer behavior, and competitor activities to inform strategy and product positioning.

    Partnership Management

    • Build and manage relationships with key merchants, aggregators, and payment partners.
    • Negotiate commercial terms, pricing, and marketing agreements.
    • Ensure partner satisfaction through regular engagement, performance reviews, and joint business planning. 3. Operational Excellence
    • Oversee regional operations including merchant onboarding, compliance, and transaction performance.
    • Collaborate with product, risk, and finance teams to improve approval rates, repayment performance, and service quality.
    • Ensure adherence to company policies, credit risk frameworks, and regulatory requirements.

    Team Leadership

    • Lead, coach, and develop a team of sales and account managers.
    • Set clear objectives, monitor performance, and promote a high-performance culture.
    • Foster collaboration across internal teams including marketing, credit, product, and customer service.

    Financial Performance

    • Own and deliver on regional revenue, portfolio quality, and profitability KPIs.
    • Analyze financial metrics and prepare regular business performance reports.
    • Drive cost optimization and efficient allocation of regional resources.

    Qualifications & Experience

    • Bachelor’s degree in Business, Finance, Economics, or a related field (MBA preferred).
    • At least 3 years in a regional or multi-market management role.
    • Proven track record in B2B sales, partnership development, or channel management.
    • Strong understanding of BNPL, consumer credit, or digital payments ecosystems.

    Skills & Competencies

    • Strategic thinker with strong analytical and commercial acumen.
    • Excellent negotiation, communication, and stakeholder management skills.
    • Demonstrated leadership and team management capability.
    • Data-driven decision maker with hands-on problem-solving approach.
    • Ability to work in a fast-paced, evolving fintech environment.
    • Familiarity with digital platforms, CRM tools, and financial analytics.

    KPIs & Success Measures

    • Regional revenue growth and merchant acquisition targets.
    • Portfolio health (default rates, repayment performance).
    • Partner satisfaction and retention.
    • Operational efficiency and compliance adherence.
    • Employee engagement and team performance metrics.

    go to method of application »

    Business Developer (ATM Card Services) - Osun

    About the job

    • We are looking for a motivated and enthusiastic Business Developer to join our ATM Card Services team in Osun State. You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

    Key Responsibilities:

    • Research and identify potential clients in the ATM card services space
    • Support lead generation and outreach efforts
    • Assist in maintaining strong relationships with clients and partners
    • Prepare sales materials, proposals, and presentations
    • Stay informed on industry trends and share insights with the team
    • Collaborate with internal teams for smooth project execution
    • Participate in relevant training to enhance product knowledge and sales skills
    • Maintain accurate records and reports of sales activities

    Qualifications:

    • OND in Business, Marketing, Finance, or related field
    • Strong interest in the financial services industry
    • Excellent communication and interpersonal skills
    • Basic knowledge of financial products and services
    • Proactive and a good team player
    • Strong attention to detail and organizational skills
    • Proficient in Microsoft Office (Word, Excel, PowerPoint)
    • Adaptable to a fast-paced, evolving work environment
    • High ethical standards and professionalism

    go to method of application »

    Business Developer (ATM Card Services) - Bauchi

    About the job

    • We are looking for a motivated and enthusiastic Business Developer to join our ATM Card Services team in Bauchi State. You will support the growth of our card services by identifying prospects, managing client relationships, and assisting in the achievement of sales goals.

    Key Responsibilities:

    • Research and identify potential clients in the ATM card services space
    • Support lead generation and outreach efforts
    • Assist in maintaining strong relationships with clients and partners
    • Prepare sales materials, proposals, and presentations
    • Stay informed on industry trends and share insights with the team
    • Collaborate with internal teams for smooth project execution
    • Participate in relevant training to enhance product knowledge and sales skills
    • Maintain accurate records and reports of sales activities

    Qualifications:

    • OND in Business, Marketing, Finance, or related field
    • Strong interest in the financial services industry
    • Excellent communication and interpersonal skills
    • Basic knowledge of financial products and services
    • Proactive and a good team player
    • Strong attention to detail and organizational skills
    • Proficient in Microsoft Office (Word, Excel, PowerPoint)
    • Adaptable to a fast-paced, evolving work environment
    • High ethical standards and professionalism

    go to method of application »

    Field Collection Agent - Ogun

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Kaduna

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Kogi

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Nasarawa

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Abuja

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Rivers

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Delta

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Kano

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

    go to method of application »

    Field Collection Agent - Kwara

    Job Responsibilities

    • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
    • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
    • Verify customer information and update repayment status in the system promptly.
    • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
    • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
    • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
    • Cooperate with risk control and customer service teams to improve repayment rates.
    • Maintain professional conduct and protect the company’s image during all field operations.

    Requirements

    • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
    • Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
    • Responsibility: Strong sense of discipline and accountability; able to work under pressure.
    • Mobility: Must be willing to travel within assigned areas for on-site visits.
    • Language: Proficiency in local languages; basic English communication required.
    • Other: Honest, reliable, and familiar with local geography and market environment

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