Operations Manager at PalmPay

Responsibilities:

• Define and oversee the development of new product features while tracking success metrics
• Collaborate with cross-functional teams to align product goals with business objectives
• Enhance user experiences through research, feedback, and data-driven improvements
• Work closely with customer service to resolve user issues and implement solutions
• Conduct market and competitor analysis to identify trends and maintain competitiveness
• Develop and prioritize a product roadmap that supports strategic business goals
• Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes

Qualifications:

• Proven experience in operations management with a focus on customer acquisition
• Strong knowledge of customer acquisition strategies and techniques
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to interpret data and make strategic decisions
• Proven leadership and team management abilities
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Detail-oriented with strong data analytics skills
• Ability to work under pressure and meet deadlines