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Conduct on-site visits to customers with overdue payments to collect outstanding installments.
Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
Verify customer information and update repayment status in the system promptly.
Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
Cooperate with risk control and customer service teams to improve repayment rates.
Maintain professional conduct and protect the company’s image during all field operations.
Requirements
Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
Responsibility: Strong sense of discipline and accountability; able to work under pressure.
Mobility: Must be willing to travel within assigned areas for on-site visits.
Language: Proficiency in local languages; basic English communication required.
Other: Honest, reliable, and familiar with local geography and market environment
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