Jobs at DreamWorks Global Logistics Limited.

Key Responsibilities

• Receive, sort, and organize incoming parcels for customer pickup
• Verify customer identity and ensure accurate parcel handover
• Maintain proper records of all incoming and outgoing packages
• Provide excellent customer service and resolve basic inquiries or complaints
• Ensure the station is clean, organized, and secure at all times
• Track and report daily transactions and inventory
• Coordinate with the operations team on delivery and return processes

Requirements

• Minimum of SSCE/OND qualification or equivalent
• 0–2 years of experience in logistics, retail, or customer service (preferred)
• Strong communication and interpersonal skills
• Basic computer literacy (Excel, mobile apps, etc.)
• High level of integrity and attention to detail
• Ability to work independently and manage time effectively
• Must reside in or be proximate to Igando, Lagos state, and its environs
• Must be willing to resume immediately.

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About the Role

• We are looking for a proactive and detail-oriented Customer Service & Price Desk Manager to oversee customer experience and pricing operations. This role is critical in ensuring service excellence, accurate pricing, and efficient resolution of client inquiries within our logistics network.

Key Responsibilities

• Manage and supervise the customer service team to ensure prompt and professional response to inquiries
• Handle escalations, complaints, and service recovery to maintain high customer satisfaction
• Oversee the pricing desk, ensuring accurate and competitive pricing for logistics services
• Develop and implement pricing strategies in line with market trends and company objectives
• Prepare and analyze pricing reports, cost structures, and service performance metrics
• Collaborate with operations and sales teams to align pricing with service delivery
• Maintain strong relationships with key clients and provide tailored solutions
• Ensure compliance with company policies and service standards

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field
• 3–5 years of experience in customer service, pricing, andlogistics operations experience
• Must have managerial experience in a previous role or present role
• Strong analytical and numerical skills
• Excellent communication and leadership abilities
• Proficiency in Microsoft Excel and CRM tools
• Ability to multitask and work in a fast-paced environment
• High level of attention to detail and problem-solving skills
• Must reside in or be proximate to Ajao Estate and its environs.