Ongoing Recruitment at SavingsBox Multipurpose Cooperative Society

The Opportunity:

We are seeking highly motivated and results-driven Loan Officers to join our growing team. You will be at the forefront of providing crucial financial access to our members, assessing their needs, and guiding them through our loan application process. This role requires strong analytical skills, excellent communication, and a commitment to responsible lending practices.

Key Responsibilities:

• Engage with prospective loan applicants (individuals, MSMEs, cooperative members) to understand their financial needs and purpose of the loan.
• Educate applicants on SavingsBox Multipurpose Cooperative Society various loan products, terms, interest rates, and repayment schedules.
• Guide applicants through the loan application process, ensuring all required documentation is accurately submitted.
• Conduct thorough credit assessments, including financial analysis, background checks, and risk evaluation, to determine loan eligibility and appropriate loan amounts.
• Prepare loan proposals and present them for approval in accordance with the cooperative\\\'s credit policy.
• Facilitate loan disbursement process upon approval, ensuring timely release of funds.
• Monitor loan portfolio performance, actively engaging in early collections efforts for delinquent accounts and ensuring adherence to repayment schedules.
• Build and maintain strong relationships with members, fostering trust and loyalty.
• Adhere strictly to all regulatory guidelines and internal policies related to lending and credit risk management.

Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• 2-4 years of experience as a Loan Officer, Credit Analyst, or in a similar lending role, preferably within a financial institution, microfinance bank, or cooperative.
• Strong analytical skills with the ability to assess financial statements and evaluate credit risk.
• Excellent communication (verbal and written) and interpersonal skills.
• Proven ability to work independently and as part of a team, managing a diverse loan portfolio.
• High level of integrity and ethical conduct.
• Proficiency in lending software, CRM systems, and Microsoft Office Suite.

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The Opportunity:

We are looking for enthusiastic and member-focused Relationship Officers to be the face of SavingsBox Multipurpose Cooperative Society. You will be responsible for acquiring new members, fostering strong relationships with our existing community, and ensuring they fully utilize the range of our financial products and services. If you are passionate about financial inclusion and possess excellent interpersonal skills, this role is for you.

Key Responsibilities:

• Actively prospect and onboard new members (individuals, groups, businesses) to SavingsBox Multipurpose Cooperative Society , explaining the benefits and processes of membership.
• Serve as the primary point of contact for a portfolio of existing members, building strong, long-term relationships based on trust and understanding.
• Identify member needs and proactively cross-sell relevant products and services (savings, investments, loans) to enhance their financial well-being.
• Handle member inquiries, feedback, and complaints efficiently and professionally, escalating complex issues when necessary.
• Conduct regular outreach and engagement activities to maintain high member satisfaction and retention.
• Gather market intelligence and member feedback to contribute to product development and service improvement.
• Achieve individual and team targets for member acquisition, product adoption, and engagement.

Qualifications:

• Bachelor\'s degree/HND in Marketing, Business Administration, Banking & Finance, or a related field.
• 1-3 years of experience in a client-facing role, such as Sales, Customer Service, Relationship Management, Marketing, preferably within financial services.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate financial concepts clearly.
• Strong persuasive and negotiation abilities.
• Proactive, self-driven, and results-oriented with a passion for member service.
• Ability to work effectively both independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.